Spocket ‑ US & EU Dropshipping , 5 238 recensioner
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NEVER EVER USE. TOTAL SCAM. THEY'LL SAY YOUR PLAN IS CANCELLED, BUT WILL KEEP BILLING YOU EVERY MONTH. Sincerely, I never leave negative reviews. This is literally the first negative review I have left on any platform. Do. Not. Use. This. App.
Hello CauldronDiffuser! Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby
Prinz was professional and immediately helped me with my inquiry. He didn't make me wait long at all and answered my questions clearly. He gets a definite 5-star rating.
One improvement for Spocket to consider would be regarding pricing settings for products. It would be very handy to be able to set supplier-specific rules instead of only global rules for all products. Also once you have set a price, you cannot update it in Spocket and have to individually update each price in Shopify manually. Hopefully, these changes can be implemented in the near future.
Another annoying feature is that not all suppliers update the shipping information
(long after the processing time has passed) and you have to chase them to find out if they shipped an item or not. It would be wonderful if Spocket ensured that suppliers met these basic conditions to save all of us time :)
Hello InspirationIncluded! Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! Meanwhile, we have forwarded your feedback to our developer team and see what can be done in the future. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
app facil de mexer e suporte ativo
Hi there!
Legal! Ficamos felizes em saber que você encontrou o melhor aplicativo que atende às suas necessidades na criação de uma loja online. Aproveite o tempo navegando em nossos produtos para adicionar à sua loja. Temos ótimos produtos para você escolher e adicionaremos mais em breve! Sinta-se à vontade para entrar em contato conosco 24 horas por dia, 7 dias por semana, através de nosso canal de bate-papo ou envie-nos um e-mail para support@spocket.co - Abby
I got very helpful support from Eleanor who has the patience to help me understand all the information. Thank you for your support!
Hello BUY FROM THE BEST! Thanks for the wonderful feedback! We are glad Eleanor was able to help you with your concern professionally. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Easy to use
It is performing very well so far, I am happy to use it.
Hello zoter Shop!Thanks for sharing your experience and we are glad that it was that smooth. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
So far so good. The customer service chat is very good. Prinz was very knowledgeable and patient. I'm hopeful that the processes of ordering will be smooth and seamless but grateful that there is 24/7 customer service if there are any glitches.
Hi The Squeaky Toy! We are glad you love the experience and Prinz was able to help you with your concern. Your kind words encourage us to continue doing our best. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
very very good
Hello SolarWinning!
Thank you for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
GREAT service GREAT support,
Hello Lanaya Shop! Thank you for your review. Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I've been wasting time with this app for days now, and the customer service has been really bad in resolving the issues that I've been having.
Lots of bugs in the website that has to be fixed!
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concerns. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Abby