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Nice products but not happy about having to call Shopify in order to get my $99 refunded after subscribing to the Empire/Pro plan and I am STILL waiting around for my refund of $99 which they have refused for no apparent reason. App uninstalled and all items have been deleted from my store. I am using an alternative. Update 20th January 2021
After placing my order for two products on the 6th of January to the value of £68, and thankfully this was a test order made for myself, suddenly I saw a no entry sign on one of my orders without an update, I contacted Spocket support to find that the seller who is listed as shipping to the UK does not ship to the UK and shipping price was listed at $4. So, I requested a refund. The second order suddenly had the same issue on the 19th of January, suddenly cancelled. Immediately called Shopify to complain and express my frustrations. Unfortunately, Spocket is not an app that I can recommend, too much hassle, poor communication, I had no idea what was happening from one day to the next and cannot say this is a reliable app for fulfilment of your orders in a timely manner. I am glad that the order made was for me personally and not to a customer. Too many issues and problems that will spoil the reputation of your business/enterprise.
Thank you for your review and for liking the range of our products! We really do appreciate the feedback. Regarding the subscription charges, we always let our retailers know the reason if a refund has been approved or not and I believe yours is still in progress hence you might have thought otherwise.
Nevertheless, it's sad for us to hear that you have already had the app uninstalled and items deleted from your store. We hope we can work something out!
I used this app to add many product to my store so I can make more sales and generate more income. its really cool
We think you're cool too! We hope the products you import help out with your sales. All the best!
Spocket has so far been a great service.
I use this app to find some of my products, Spocket is a GREAT app and the support is the GREATEST. I would recommend Spocket to anyone who wants Great products to sell.
GREAT Support Team too!
Thank you for sharing your thoughts and it's really awesome to know how you genuinely feel about the service the support team provides. With that, we are very grateful for the recommendation!
Where I would love to leave a 5 star review, I have to mention that there have been a few issues... I like that I am able to find products that are shipped from the US which speeds up delivery time, but my first order the supplier stated that it was coming from the US but then shipped from China which meant I was giving my customer incorrect information on shipping times. My second order was great and shipped from the US and next day, so that made up for it.
I did attempt to change my Empire membership billing information and thats were I started to consider cancelling because for some reason even though PayPal paid my monthly membership fee, I had previously updated it to my Shopify Balance card and it didn't take. Then when I cancelled the PayPal recurring agreement, my account on Spocket was cancelled completely! This is when things started to become very frustrating for me because even though I had PayPal transaction numbers that showed it was paid, they had to send my inquiry to billing who didnt respond after a week and I once again had to reach out through chat. And the worst part now was that I had a sale for a "premium" product that I wasn't able to complete checkout for my customer because my membership had "cancelled"!
BUT My new support, ROBBIE, was able to fix the issue and get things resolved AND made sure that my next memberships fee was paid through the correct card. So THANK YOU ROBBIE!
But at this point I have had 3 interactions with doing business on Spocket and 2 of them were strikes... Let's just hope I have no more, because I do seem to find products here that I cant find elsewhere and would really like to keep using them.
Fingers crossed.
Thank you for leaving feedback! We are always curious about how we can improve the experience the next time. We'd like to talk with you and look into your feedback further. I'll make sure to tell Robbie how much of a difference he made and how much we appreciate how he handled the situation. Robbie deserves a pat on the back! - Irene
I was looking for a better alternative than Ali for my new store and I'm super happy I found Spocket! If you are in dropshipping it's a must!
Spocket is definitely a must for all dropshippers because of the quality suppliers and products that we offer. We are happy that you found our app too! Glad to have you with us! Thank you for choosing Spocket!
I haven't been drop shipping for long, but I am enjoying this app so far. I don't have much to say about it.
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
I used this app to get control of my shipping and to find more local products. Works really well. Love it.
Awesome! Thanks for using Spocket! We always do our best to make thing work for you. Glad you are loving our app!
Net aan het ontdekken en prima tot nu toe
Welkom bij Spocket! We zijn blij dat je hebt besloten om onze service te gebruiken voor je dropshipping-reis. Neem gerust 24/7 contact met ons op via ons chatkanaal of stuur ons een e-mail op support@spocket.co - Abby
This is by far the best app for dropshipping. I would recommend to anyone who plans on doing dropshipping.
Your recommendation is very much appreciated! We're happy to have you join the best drop shipping platform in the market! Thank you for choosing Spocket!