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Spocket has good service, going to try them longer and see how it goes. will update review.
Customer Support is fast to respond but they don't know much about the internal processes of the app. Please be aware that the invoice for your orders will include the information provided in your account settings, including the .myshopify.com URL, and email with which you created the account. Very limited when it comes to contacting the provider, they don't allow you to contact the provider directly and they try to pass any questions you might have through them, 3 weeks have passed and I am still waiting on the response regarding a product. PLEASE be wary that even though the app might say that some items are shipped from the U.S. it will not always be the case because when you actually look at the tracking number the products are being shipped from China.
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. Please allow us to set up a quick call with you? You can also chat with us or email us at support@spocket.co and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Team Spocket!
Hi, I had a question about a purchase made from my store and Prinz was super helpful and explained everything I needed to know.
Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! We hope we’ll have the opportunity to assist you again. - Erwin
It was not easy for me especially to create my account but after all I appreciate the quality of the products and its service.
Perfect! We are delighted that you enjoy the app, our products, and the fantastic feature we have. It gives us great pleasure to recommend Spocket. Please contact us if you require assistance. Have a fantastic day! - Erwin
Spocket Customer service have been very helpful with me and some problems I faced with this application
Thank you for letting us know! We're very sorry to hear about your experience! Please know that we do not tolerate providing unacceptable service. You can be sure that we'll take the appropriate actions necessary to make your experience better all the time. We will also have one of our account managers reach out to you directly to make sure all of your order concerns are taken care of. Your kind understanding and extended patience is very much appreciated! Thank you!
I want everyone to know this is the best drop ship app ive use so far. tried almost all the top ones but this sprocket is really making a difference for me. this gonna be my 2nd store at first i used woo with a diff app, didn't quite make it. i hope this time sprocket makes the difference
Congratulations on your second store! That is absolutely amazing to know and thank you for recognizing how Spocket had made the difference amongst all other apps! Way to go!
This is a great platform and very simplified allowing me to easily understand the whole app contents. I love working with them.
Erwin, thank you so much for taking the time to leave a review. We really appreciate it. Please let us know what we can do for you in the future!
only just starting out but selection looks huge. will report back when my store is fully operational and will be viewing the product and service
Thanks for the awesome feedback! It's part of Spocket's goal to continue to empower you toward success. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co -Abigail
This is the first dropshipping app I've tried and I'm so glad I didn't give up after a few tries because Spocket has made it so easy to dropship US products!
I am looking forward to work with Spocket longer.
Happy to know you find it easy to dropship and grow your business with Spocket. Let us know how we can make it better for you by sending us your feedback at support@spocket.co
The concept is wonderful. The interface is easy to use. The support is great. The suppliers are from the US to w/c I can confirm after placing a bunch of orders via their app.
By the way, I used this for my old store and will use it for my new one. My store concept is illuminating life with wonderful finds/items/products.
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team. I will definitely relay that message to the team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we really do appreciate you taking the time to send us this review.