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best Dropshipping app ever, believe me guys you will love it,i encourage you to start using it to build your future.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thanks for your kind words; we look forward to seeing you again. - Irene
Unique products with artistic flare! Not the same old same old that everyone else is putting in their stores. Love it!
This app helps tremendously with searching for products and finding the highest products in demand with faster shipping. Very user friendly and great customer service. Worth the extra money per month. Highly recommend!
Your recommendation is greatly appreciated! Such a motivation for the whole team. Thank you!
I was happy to locate products shipping from the USA - some of the brands take forever to ship or update tracking almost not worth it when you have customers asking where their stuff is........quantities aren't always updated either and have left me canceling orders due to lack of inventory. Although Spocket did reach out I have continued to have the same slow shipping problems and have contacted them on multiple occasions regarding tracking information. Customer service is everything as well as prompt shipping times - PLEASE hold your vendors accountable on the listed shipping speed -or remove it entirely! Currently 1 order open and going on day 3 with no tracking - these are not made to order products (this is probably the 4th time same problems) I will be removing these products. The overall app has decent products that I would continue selling if they can work out the kinks with some of their vendors
Update 1/11/19: Removed Spocket products from my store - canceled my paid service - my orders that were placed on 12/31 still had not shipped as of 1/10! After several attempts to get Spocket to contact the vendor finally it started tracking shipping.
Another order on placed 1/2/19 - Still No Update from the Vendor on what the delay is... Still no tracking info - I had to refund the order. I have had issues with 75% of my orders either shipping delays, out of stock products.
Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.
In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.
So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.
As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.
We make it a point to be known for customer service, so this situation caught us off guard, and we would love to learn more about what specifically happened. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Spocket
Since this is my first experiment with dropshipping, I will say that it was a painless experience to set up. :-)
Appreciate the feedback! We hope to be able to give you an excellent experience within our platform. Thank you for being with us!
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It looks like you left us a review in another language. We really appreciate you being a customer and helping to share the word about us.
A very good app, quality products. Some more suppliers from Europe may be added. But recommend it better than that other dropshipping website.
We appreciate your feedback and you can rest assured that our team is working hard to add even more EU suppliers in the coming weeks! Thank you for the recommendation!
Whatever if you start or grow you find what you need.
Excellent app and experience with the instant support, if you need something Russel is there for you!
I mean the others too...
Delightful! We are delighted that Russel was able to assist you with your inquiries in a timely manner. This is what we want you to feel. We are always available to help you, so please do not hesitate to contact us! - Erwin
Vash was very helpful sorting out my issues. It will be a couple months before my store goes live. I was subscribed and wished to not be billed while my store was not live. Vash took care of getting the billing stopped. No problem! William
It is you who reached out to us quickly that helped us resolve your issues right away. Please know that we are here to help you out and we truly appreciate you sharing your experience. Thank you for your trust! - AJ