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You need to be careful with this company guys just a heads up.
I ordered a sample that I was billed for and it never arrived. They don't have a way for you to contact the vendor to get shipping updates. Their customer service is also not aware of where the sample is. So it is lost in the ether with no explanation. I tried to get a refund but until they know where the sample is, that won't happen.
So they don't know where or when it will arrive, and no refund can process until that happens. So basically, I may or may not receive anything.
If you are counting on them to fulfill orders at volume, this is what you can expect. There are many other drop shippers who will handle support better.
I also tried to cancel the free trial literally minutes after I got a notification that my card was billed $49.99. They told me per their terms there is no way they can refund me. If you've worked with other companies before, you know free trial refunds aren't that difficult to get refunded.
So just beware if you plan to work with them.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
Love it. It makes such a big difference when the products you dropsell are high quality not like aliexpress. Highly recommended
Thank you so much for the love! High quality items is what we are looking to continuously onboard on the platform. Watch out as our new suppliers are uploading more to our growing amazing catalogue!
The app is amazing, on entirely different level than oberlo. The Etsy part is the best part.
They have helped me and supported me until now. I love their customer service and how easy they are to use.
We are happy that our amazing Support team was there to assist you.
Spocket has good service, going to try them longer and see how it goes. will update review.
I want everyone to know this is the best drop ship app ive use so far. tried almost all the top ones but this sprocket is really making a difference for me. this gonna be my 2nd store at first i used woo with a diff app, didn't quite make it. i hope this time sprocket makes the difference
Congratulations on your second store! That is absolutely amazing to know and thank you for recognizing how Spocket had made the difference amongst all other apps! Way to go!
This is a great platform and very simplified allowing me to easily understand the whole app contents. I love working with them.
Erwin, thank you so much for taking the time to leave a review. We really appreciate it. Please let us know what we can do for you in the future!
This is the first dropshipping app I've tried and I'm so glad I didn't give up after a few tries because Spocket has made it so easy to dropship US products!
I am looking forward to work with Spocket longer.
Happy to know you find it easy to dropship and grow your business with Spocket. Let us know how we can make it better for you by sending us your feedback at support@spocket.co
The concept is wonderful. The interface is easy to use. The support is great. The suppliers are from the US to w/c I can confirm after placing a bunch of orders via their app.
By the way, I used this for my old store and will use it for my new one. My store concept is illuminating life with wonderful finds/items/products.
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team. I will definitely relay that message to the team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we really do appreciate you taking the time to send us this review.
Spocket has been really helpful for my business. With good quality products, delivery time & Pricing it has helped me excel. I would recommend it to everyone looking to successed in the Dropshipping business.