Recensioner (6 574)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 83 % av omdömena har 5 stjärnor
  • 10 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
26 maj 2023

To Be Honest about my review I write it just about 1 month from the date I start using spocket.
My store currency was in SEK then i decided to change to USD, after changing store currency the system of Spoket didn't recognize that and all products prices was missed up by X10 the actual selling price, let's say your product selling at $50 it was shown at "500$", I had also subscription with Dsers but "Dsers" so smart with 1 click you can just update selling price, lets say your markup 40% and decide tomorrow to change it to 60% Markup you can do it with 1 click and it will update all of you products That's Dsers.. Unfortunately Spocket not that Smart also customer service... Spocket Having good quality Products Yes but also come with higher dropshipping cost.. also the subscription charges i consider high... CJ Dropshipping comes with No Subscription charge or the minimum..
Also i want to write about my experience with Robbie from Spocket Customer service.. after I got this problem with the pricing i had to delete all my products from my store then remove it from spocket import list then adding the product again so the system can identify the new price... after this situation i had to block my card so i can pause the subscription. Mr. Robbie i think he was very upset about this and address an email to me saying that quote " I understand where you are coming from" end of quote..... I believe that customer service representatives should be knowledgeable, attentive, and proactive in helping customers resolve their concerns. However, my experience with Robbie did not meet these expectations, and it left me feeling dissatisfied and unsupported. it's not appropriate to address one of your customer like this... especially in selling & Marketing business.. also i had noted during my interaction with the staff on live chat support... they can leave you talking to your self if they feel that they are bored or that they wana leave to have a cop of coffee or something.. anyhow i want to thank Edrielle and Jessa they they assist me in my problem... No Thanks for Mr. Robbie.. That's it that's my experience with Spocket. I hope I'm fair in my opinion.... Now left with rating that i had to make i will but 0 stars for Robbie as customer service, and as system 2 stars and for the supplier of spocket will give 2 stars & for the products will give 5 stars.. so the weight average is 2.25 star.

Boshy Boutique
Sverige
Ungefär 2 månader användning av appen
Spocket svarade 27 maj 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail

9 november 2019

Seems great! We're new to Spocket so we're still trying it out. We opted to use Spocket over other product importers because we have the option to choose USA-based products, and therefore have shorter shipping times.

Comfy Coffee
USA
Ungefär en månad användning av appen
Spocket svarade 10 november 2019

Welcome to Spocket. We are glad to know that you are having a great experience with us! Please know that we will always be here to support you. Feel free to message anytime for assistance.

25 april 2018

Don't ever use this app. I'm having terrible experience from these guys. I got charged for not using this app. When I talk to them about it, they told me to refund the amount but later they denied. They are here to steal your hard earned money with a stupid app.

Ticbay
Kanada
Ungefär en månad användning av appen
Spocket svarade 11 september 2024

I’m very sorry to hear about your experience and the issues with billing. This is not the level of service we aim to provide. - Eleanor

12 oktober 2022

App is nice to use, but the selection of products is still limited for those shipped from US. Just giving it a try to see if I get any sales.

Myllano Homecare
Singapore
Ungefär en månad användning av appen
Spocket svarade 13 oktober 2022

Thank you for the wonderful review and for taking the time to share your feedback with Spocket. We’re proud to deliver great value to our dropshippers and rest assured that we are focusing on supplier sourcing and hoping that we can add more products and suppliers soon. We hope to assist you again soon. Reach out to us at support@spocket.co anytime you need help! - Erwin

14 maj 2023

This app is okay. Doesn't really make Drop Shipping easier then any other website. The App was hard to download and shuts down a lot.

WITTYSPHERE
USA
Ungefär 2 månader användning av appen
Spocket svarade 14 maj 2023

Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service even more.Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

10 februari 2020

I was all excited to use this app, however that was short lived. I wanted to test it before diving in so I pushed 24 products to my store front - had 11 orders from them including 3 samples I ordered to see product and shipping times. I have been battling with them for a while as all these items state anywhere from 4 -10 days delivery. I will share the orders and their status below. Yesterday I had it, I told them how I felt and that they needed to get better suppliers or a better system (you can not contact the supplier, you have to have it all go through spocket and wait for an answer) They read my messages yesterday and STILL have not replied to me! I am fuming - I DO NOT RECOMMEND THIS APP!!!!!

#1648 ordered on 1/13/2020 - delivered FAST
#1663 ordered 1/16/2020 - still has not shipped, was told 6 days ago they would reship.
#1665 ordered 1/16/2020 - delivered
#S1 ordered 1/18/2020 - never shipped still trying to get a refund
#S2 ordered 1/18/2020 - delivered
#1680 ordered 1/19/2020 - delivered
#1684 ordered 1/20/2020 - never shipped still trying to get a refund
#1711 ordered 1/26/2020 - never shipped still trying to get a refund
#S3 ordered 1/28/2020 - delivered
#1741 ordered 2/3/2020 - never shipped was issued a partial refund
#1742 ordered 2/4/2020 - never shipped was refunded

total 11 orders:
5 delivered
1 refund
5 fighting to get refund

The Twisted Tulip
USA
Ungefär en månad användning av appen
Spocket svarade 24 maj 2020

Our sincerest apologies in behalf of the suppliers that you have ordered from. The circumstances are indeed unfortunate and we are happy to have been able to resolve most of these orders for you. We would be happy to sort out anything else that is not yet resolved with your orders and your suppliers. Please reach out to us at support@spocket.co and we'll gladly sort anything out for you as soon as possible. Thank you for your understanding and patience!

25 juli 2023

Spocket is a scamming and unserious business, stay away! I signed up for Spockets free trial to try out their services. Their selection of products is mostly garbage and the app is difficult and in many ways inconvenient. I made sure to cancel my free trial before the period of two weeks was over. For some reason they still charged me for the next month of the paid plan, even though I most definitely cancelled it. Because of a server issue or something on their end it appeared that my cancellation never registered (or so they claim). When contacting their support I was given unserious responses and after insisting on receiving a refund they waited several days to answer and then “declined this request”. Greedy, scammy and terrible are the three words to describe this terrible business. Stay away. I’d imagine any of their competitors are much better.

Glow And Flow
Sverige
Ungefär en månad användning av appen
Spocket svarade 26 juli 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail

8 juli 2020

this nice app for newbie, easy to use, easy to appication, i love it, recommended app for beginners

Cheapest Kitchen
USA
2 dagar användning av appen
Spocket svarade 8 juli 2020

Your recommendation is much appreciated! Spocket is truly easy to use and perfect for all stores that want to dropship unique and quality products. Thanks for choosing Spocket!

10 mars 2020

Great selection and importantly great description.
Just download the app. So far so go. User friendly.

Riffling
USA
2 dagar användning av appen
Spocket svarade 11 mars 2020

Thank you for choosing and using Spocket!

17 februari 2020

very great app! It makes it so easy to add products and they take care of the rest! Couldn't ask for anything more!

Color Pods 2.0
USA
2 dagar användning av appen
Spocket svarade 18 februari 2020

An easy and seamless experience is what we want for you and the thousands of dropshippers on the platform. We're flattered to know that you're satisfied with what we can offer. We remain available for your other concerns should you have any!