Helhetsomdöme
4,7
Antal per omdömesnivå
  • 82 % av omdömena har 5 stjärnor
  • 10 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
13 februari 2019

I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though.

First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan.

This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store.

I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars.

Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.

Sun, Surf, Sand, Sky is Supporting Animal Rescue on Land and Sea
USA
Mer än 3 år användning av appen
26 maj 2021

It’s a very smooth process processing a order. Great for women but men’s clothes etc not so much. They used to have a lot more products. The price point and products don’t really match at this point.

SuperiorDaily
USA
Nästan 2 år användning av appen
Spocket svarade 29 maj 2021

We appreciate your helpful feedback! Rest assured that we are and will constantly add more selections for you. We'd love to discuss and recommend some top suppliers for you! We also would be happy to clarify regarding any pricing concerns. Please reach out to us at support@spocket.co and we'll gladly help however we can. Thank you very much! -John

20 februari 2018

I am on the fence between 3 and 4 stars. The interface is nice. With Australia, Canada, USA, and Spain vendors, most product descriptions are better than those limited to China, though some from China are also included.

Restricting product searches to specific types of products yields limited results. Inventory is mostly apparel. Many items are nearly out of stock. If you hunt very well, you can end up with a few good products.

Clinicalposters
USA
Nästan 2 år användning av appen
3 november 2019

Too many "premium" products. Products that actually sell, are placed in this category. If spocket wants to be a leader in dropshipping, don't force people to pay for your premium plans.

Lady Galore
USA
Mer än ett år användning av appen
19 augusti 2022

Its a good app just suppliers sometimes take a bit too long too ship even though on the product time frame is shorter

Gabriela Dream Couture
USA
Mer än ett år användning av appen
Spocket svarade 19 augusti 2022

Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We invite you to contact us via email at support@spocket.co or 24x7 live chat to discuss your experience in more detail. - Erwin

14 juni 2022

This app is great, the only thing missing for me is a direct push-to-store of the Return policy. There is no way for my customer to see that, so I always have to copy and paste the processing time, the shipping times, and the return policy whether it's 15 days, 30 days, or more. Each supplier has different policies. That is probably the most annoying thing about the app.

My Green Gifts
USA
Ungefär ett år användning av appen
Spocket svarade 14 juni 2022

Thanks for your feedback! It is indeed a great feature we may consider to add in the future. This has been forwarded to our developer team. In the meantime, feel free to explore the app and reach out to us via email at support@spocket.co or 24x7 live chat if you need assistance. -Erwin

18 januari 2019

Let me start off. If you are looking for sourced products, they have some excellent suppliers. They have a great app and it's very easy to use.

Unfortunately, there are some products that their suppliers are selling where the cost is 200% higher than the cost through Oberlo or other supply channels and their suppliers say shipping from US and it's shown up from China Not cool! I really think they need to hire a cost analyst and do some comparative analyses between what their suppliers are listing as cost and what the other channels are selling. Like every supplier channel or source, do your homework. Don't cut your margin if you can buy it elsewhere for 50% less.

I think this app is going to be a great app someday, but right now, the modifying of features between free and paid is not cost effective. Bottom line, great app with caution.

The Fugly Mug Company
USA
Ungefär ett år användning av appen
8 juli 2023

Fast shipping good quality but oftentimes the more preferable products are locked behind the premium badge and it's limitations depending on your program other then that it's pretty solid choice for supplying your store

Celestial Fashion
Grekland
11 månader användning av appen
Spocket svarade 8 juli 2023

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience!- Abigail

17 augusti 2021

I feel like I am over paying for this app and I'm honestly disappointed. You aren't able to sell on Google Shop, Etsy, or Ebay. There are NO product reviews so it makes it hard to know if the product really is good. I wish you could at least see reviews and you were able to put them on your site too.

Limitless Decors
USA
12 månader användning av appen
Spocket svarade 18 augusti 2021

Thank you for sharing your honest feedback! You'd be happy to know that the feature to allow product/supplier reviews and being able to sell on more platforms is already in the works and may be implemented soon! Our developers are taking their time to make sure that this feature will be flawless, as we understand that this is something that can help improve both our experiences with products and suppliers. Meanwhile, our "Order Sample" feature is one sure way to actually see if the product you are planning to sell is a good fit for your store. Also, another way would be to reach out to our 24/7 support team and simply ask about how a specific listing is doing in terms of sales. We're more than happy to help make your experience better! Please don't hesitate to reach out to us anytime! Thank you! -John

11 juli 2023

Having problem import items from Aliexpress. Pushing to upgrade plan for "better one". Common, let me try and I'll make some decision.

Gene's store
USA
9 månader användning av appen
Spocket svarade 14 juli 2023

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail