Spocket: USA & EU Dropshipping

This Company LIES

I was going to use this until I read one of the "success stories" on their blog and realized it was actually a FAKE story. When the supposed owner of the store in the case study replied to my comments, she dismissed my inquiries admitting that she didn't write the article, although the entire thing is written in 1st person as if she DID write it...which in itself is very misleading.

She also couldn't even provide me with a business email from her store, to verify the story is true...and instead told me to DM an IG account that looked obviously fake (made just 2 weeks ago with only random indian guys as followers).

For all I know this app may work, but I'd rather not work with a company that lies and makes up success stories to get people on their platform.

This application is a junk, they don't fulfill, take your money and your orders are pending for months, customer service will not answer and your money and time is lost. I wanted to test to start selling products and ship from USA, I placed 10 orders to test, 4 orders were cancelled and 2 orders still not shipping after 2 months and 1 order not even refunded to my card. I let them this money and run away because I lost my time and energy. Just stop this guys and give people their money back. And for people that want to use this please don't try not recommended at all.

I am a new store looking for reliable drop shippers. First order never arrived could not get help from customer service. Could not get the product or refund from this company. The only email I got was rude and said they sent me an email, which was never received.

Be careful if using trying this app, I used the trial in Shopify and didn't like the app, however 3 month later I found out they were charging me 49.99 / month even though my account was showing not subscribed. I called them but they didn't want to assist and rejected the refund. The customer service said it was probably a glitch.
Luckily I managed to charge back the transactions.
BE AWARE and check your bills.

this app is a scammer they collect the money for orders and they mark it as shipped and when I talk about customers not receiving anything they said we can't do anything because the supplier said it's shipped already.
and I will make a big complaint for your company because you steel my customer and not send the product so this is the saddest dealer in Shopify

Launched our Shopify store about 1 month ago and added Spocket to import items from Aliexpress to our Shopify store using the AliScraper add-on. We have had nothing but issues from the first order: 1. Unit cost imported by Spocket does not match the supplier cost from Aliexpress resulting in me being charged more than the customer paid for several items. Customer service has not resolved this issue even though there has been a tech support ticket open for over 2 weeks. When I asked for a refund of the difference Spocket paid to the supplier versus what Spocket charged me this is the exact quoted response from Manny in customer service "Clearly there is a problem from the very beginning, and it was reported and our tech team has been trying to fix it. but it doesn't mean price adjustments will be automatically be shouldered by Spocket. The products that have price mismatches never should have been uploaded to your store for purchase to begin with." MY CUSTOMERS HAD ALREADY PLACED ORDERS BEFORE THE DISCREPANCY WAS FOUND! Am I supposed to close my store and still pay for your unusable service while you fix your tech issues? 2. The supplier's return policy does not import to Spocket from Aliexpress. If you try to perform a return for your customer in accordance with the Aliexpress supplier return policy Spocket will tell you the item is not returnable. This is completely unacceptable. We have spent dozens of hours finding suppliers who have a return policy that allows our customers at least 7 days to return an item only for Spocket to deny the return. Because Spocket is the "buyer" there is no record of your store making a purchase from the supplier! 3. Product variants, prices, details, sizes, colors, photos, etc. do not import correctly. You will have to manually update EVERY product pushed to your store. Be sure to account for shipping costs as those are not imported correctly either. 4. The suppliers and inventory on Spocket are terrible. These are the same items found on Aliexpress with a huge markup making it impossible to sell at a competitive amount. I have not found 1 item to import to my store from the Spocket suppliers. This is our experience with about a month's usage of the app. It has literally been one issue after another! We are currently looking for an alternative and can not wait to migrate to a new platform as soon as possible.

This is a scam!
Why NOT to use this:
1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me.
2) Their prices are way too high on the products. It's impossible to make any money with them.
3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app.
The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.

This is FAKE, not serious apps, they were putting in their checkout that you have 6/7 days testing and then you will be subscribed..I just discover that they charge me all the year automatically 760euros!! I will see with my bank for fraud payment.

I will spend some time to talk about how bad this app is.
First of all, there is no such thing as free plan stop scaming people. You cant do nothing at all for free, even paid membership have only 25 products limit and are misleading because says 25unique products, people keeps thinking how about non unique products then. App is a damn slow, i dont have nothing even to compare with. Millions of popups and anoying buy membership advertisments. When you search products there are many irrelevant products thats have badge "premium". Support is always away. I can write more but i will stop wasting my time now. So F this crap app. Its pitty i cant give lower rate. Sinceraly,
Notyourbussiness.

Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.