Spocket: USA & EU Dropshipping

A very good app, get responsed very quickly. while I just start my dropshipping business, its products not interest me

I love the App and how it works so far, it is easy to navigate, easy to find answers, helpful with courses and the videos.

Don’t recommend. Never received any emails for terms and conditions or privacy policy, and any charges. The wait 10 days to charge you after the free trial so they can say you are in the middle of your plan. No refunds regardless. Erwin in chat was unwilling to help and stated a policy that doesn’t exist. Completely disappointing. I installed the app because I was not impressed with the brands or products in their shop.

I love this! A great way for me to make money for my family right now. Times have been hard the way the world is and this is a huge help.

Amazing product selection. Love the "ships from US" feature making things simple. Great app! I would definitely recommend to anyone just getting started or even advanced users setting up multiple stores! Great job!

I contacted Spocket.co to fix a technical issue with my account. Melvin was very helpful and professional. It only took a couple of minutes to help fix my issue.

Great experience very user-friendly. This will make it easy for me to move my clothes. I am looking forward for the growth of my store.

It is easy to navigate the site and find quality products to push to my site. I am excited to be here.

I've been using this for 2 months, so I can give an extensive opinion.
You Should NOT install this app if you're just starting out with dropshipping or if even if you have been dropshipping for a while and I will extensively explain why...

Let me start off with the positives:
//Customer Service//
Spocket's customer service is top of the line! My questions were answered within 12 hours, sometimes even 1 hour! The explanation is concise, straight to the point and easy to understand.

//The User Interface//
Easy to browse products and sort based on specifications.

Now that that's out of the way (yes only 2 positives), let us talk about the negative in chronological order.

//The Pricing//
The $12/month starter plan is probably the best value. Anything else is a rip off if you only get 1-10 orders per day.

//The User Interface//
You can't edit the products in the app after you've imported them, which is fine. But if you touch any variation, THE WHOLE PRODUCT STOPS WORKING!
Then if you try to resync the product you'll soon discover that that's not even possible! You have to delete the product on your shopify store and then re-download via the app. If there's a variant that you don't want, YOU CAN'T DELETE IT.

You also cannot edit any order in the app. Product editing and Order editing are two basic functionalities in any other products-app, how can you not even get that right?!

//The Sellers//
There are multiple points here so I'll split it into subtitles.
--Anonimity--
This is very shady: All sellers get a pseudonym from Spocket so you can't find them online and try to cut a deal out of the app. Names like "Orange Eunostous", "Orange Pine" and "Orange Charlie" can't be real business names. I can understand the anonimity though. What I don't understand is that YOU CANNOT CONTACT ANY SELLER DIRECTLY VIA THE APP!!! You'll always have to contact the Spocket customer service for an answer from your seller. Took me a week to negotiate an international shipping fee down from $21(ridiculously high) to $15 , more on that later.

--The quality and consistency of sellers--
There is such a HUGE difference in quality between the sellers. 1 Seller will process your order in 1 day and another will take 7 days. 1 Seller will charge you $5 for shipping and another $20. YOU'LL DEFINITELY LOSE MONEY IF YOU DON'T CHARGE $15 SHIPPING ON YOUR OWN STORE. Spocket should hold it's sellers to a higher standard!
The only thing you need to become a seller, is prove that you have your own stock and that your products are unique. Let me tell you someting: Atleast 50% of the products can be found on Aliexpress for half the price!

--The Products--
Spocket constantly tries to push you to buy their Pro subscription for $99/month to get access to "premium" products. The products are not premium at all. Printed masks and aliexpress products are premium? haha, give me a break. NOT WORTH $49 or $99/month. You can find most of the products on Aliexpress or just your local printing shop for half the price. Most of the sellers are just a middelman that make money by selling to you, so only cutting into your profits. Don't fall for this.

--The shipping--
As I stated before, there's no consistency with the shipping time: An order can take 1 day to process and 3 days to ship, while another can take 1 month in total! Just recently, an order took 20 days to get shipped out and they only notified me after 14 days!! WHAT?!
At times it was literally FASTER to find the product on Aliexpress, place the order and get it delivered to your customer.

//What should (new) dropshippers do?//
If I were you, I'd look for sourcing dropshipping plugins that have a centralized stock. You're not Amazon, so don't put your trust into hundreds of sellers that you can't do a background check on for yourself to carry your brand. There are thousands of sourcers on like Alibaba or anywhere on the web that will gladly support your dropshipping business idea with no money down and a flexible growth formula. (I won't mention a specific company, because that would make this a dishonest review in my eyes) Don't get fooled and find something else!

Love It!!!! Very convenient and helpful!! Gives me more time to do other things I have to do to build my business!!!!