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I find that the customer support on Spocket is great. I've had to contact them on a few occasions for different things and they have always answered within minutes and done a super job in helping me. Thank you to Russel in costumer support for being really friendly and helping me out with a billing issue I had on my account recently.
That's great to hear! Thank you for leaving a review for Russel. It is awesome that your billing inquiry was answered in a timely manner. We made sure to share this feedback with her to give her the recognition that she deserves. She was delighted to hear your feedback! - Erwin
Erwin and Jessa gave really helpful input for solving the issues I was having. Thank you very much for your help guys!
Thank you for your review. We will share this with the Spocket Customer Support team to let them know how we are doing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
J'ai fait un essai d'une heure, j'ai retiré l'application et j'ai la surprise de voir que je suis facturée 39.99 $ merci de me rembourser car il est mentionné essai gratuit de 14 jours !
Nous sommes vraiment désolés d'apprendre votre expérience mais merci de l'avoir partagée ! Cela nous aide à savoir ce que nous pouvons améliorer et vous pouvez être assuré que les mesures appropriées seront prises pour résoudre ces problèmes. Nous sommes une entreprise axée sur la résolution et nous serions ravis de régler ce problème pour vous. L'un de nos responsables de compte vous contactera directement pour résoudre tout problème que vous pourriez rencontrer. Sinon, veuillez discuter avec nous ou envoyez-nous un e-mail à support@spocket.co afin que nous puissions examiner cette question immédiatement. - Abby
Lovee the app it’s seems like it will be extremely helpful, especially with me being so very busy all the time.
Spocket AI and the ease of the app doing practically everything for you is a win win!
Hi Empress Empathic Shop! Amazing! We are happy to know you love the experience. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Makes everything so easy to customize and figure out. As a first timer with no experience I absolutely Love it!
And we absolutely love that you're part of the community! We hope your time using Spocket teaches you all the things you need to know that by the end of the year, you can call yourself an experienced dropshipper.
I recently worked with Leah from Spocket customer service team and was thoroughly impressed with her knowledge about their refund and return policy. She went above and beyond to ensure I had a positive experience and I would highly recommend this company for both their products and exceptional customer service.
Hi there! Thanks for the review. We are glad Leah was able to assist you with your concern and resolved it in a timely manner, she's one of our rockstars! We hope we’ll have the opportunity to assist you again. - Irene
Very easy to use and it helped me a lot to start my business and it made the drop shipping easy and fast
Spocket is the best tool to use when starting your drop shipping business because if is easy to use and we make sure to provide excellent service. Thanks for choosing our platform!
yh its superrr goood and you should use spocket if you wanna make a bag
Hi there! Thanks for the review! We are happy to know that Spocket helps you with your business. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Miki was very helpful! I have been trying to locate an order for weeks. She was the only support person to let me know the order was canceled. She also assisted me with determing how to proceed with my customer.
We're happy to hear that Miki was able to help you out! Definitely, you can expert great Customer Service from Spocket whenever you need help. We're here not only to answer your question but to make sure you're successful in the business that you do! -Kim