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There are many quality products to choose from. I started a trendy & modern apparel online store, so it was important to have stylish products to showcase and sell.
Awesome! We do have thousands of trendy and modern apparels from reliable suppliers. Glad to know you are using Spocket. We are looking forward to your success!
The support is very good, answers quickly, understands exactly what the problem is and is very friendly :)
Thanks to Rochelle!
Thank you for the feedback and we're glad to be of service to you! Reach back to us anytime you need assistance! -John
I used this app to help me find jewelry. It has a wonderful variety to choose from. I will definitely use them again. This is an awesome company to work with.
Super handig en helpt jou goed op de weg
Hallo Vay_Shop! We zijn blij om te weten dat je de ervaring met Spocket geweldig vindt. Neem gerust 24/7 contact met ons op via ons chatkanaal of stuur ons een e-mail op support@spocket.co - Abby
it is very easy to figure out and move around it. i would recommend this site to anyone, beginners should have no problems
Your recommendation is valuable to us! Thank you for trusting our services. We'll do our best to keep on improving and upgrading our platform for you. We appreciate you being with us!
Awesome and easy to use, I was surprised at how user friendly this app was. Thanks again and keep up the good work.
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our Customer Support team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Erwin
I got not enough products so added some products thru spocket then looks better and i hope make sale soon.
Looking forward to those sales! Spocket definitely is the perfect app to use if you are looking for high quality vetted products. You are welcome to reach out to us at support@spocket.co in case you need any help and we'll gladly assist you! Thanks for using Spocket!
I just started using this app so far it is user friendly. The only thing I don't like is the fact that some of the products some of the products won't let me save the changes that I make do to a system error
Thank you for your feedback! We are very sorry to hear about your experience. We regret that your experience did not meet your expectations and have shared your feedback with our team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
Update 2: I am lowering to 1 star after sale experience
Update 1: I am updating my review lower for these reasons
A sale of a product that was listed as shipping from Canada was actually shipped from China and never reached the customer. The first issue is that if the source was correctly specified, we could have kept the customer informed of the timelines. Second issue is that there was a chargeback because the customer did not receive the product, which happens once in a while for China shipments. Spocket team was not able to do anything or refund the product cost. So we lost both ways, one to the customer for non receipt chargeback, and also the payment to Spocket. Since they have no ownership, and we cant talk to the product seller directly to resolve issues, it takes forever and this app is a waste of time and money. Just use Oberlo or other China product interfaces.
1. Depth of product offerings are low for my industry. However it may be good for other shops so no harm in trying out
2. The margins appear good, but if you do a deep search you will find that many products are available at lower retail than suggested. It may be good to start with, but eventually you will be tempted to move out of the app and build your own relationships with wholesale companies just to be competitive in the market, let alone save the monthly cost - always look at annual outflow of an app cost even if it looks fine on monthly basis.
3. Proves review counts and ratings do not paint the true picture. In this case you get a free month if you give a 5 star rating, so most people who install will give a 5 star rating in the first few days itself to get the free month, which leads to a ton of reviews done by people who have not experimented with the app, products and prices.
4. Having said that the app itself works fine, if they can sign up more wholesalers, avoid double dipping and reduce their margin on the products and rely on the monthly fee they may become competitive
I will be removing this app.
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Just installed. First look seems fine. Tried importing 1 product and it went though easily. Let me test how it works and depth of product offerings before leaving a better review.
I’m truly sorry to hear about the difficulties you’ve faced with our app and the lack of communication regarding your order. We understand how critical it is for new online shops to have reliable service and timely updates, and I apologize for the frustration this has caused.
Here’s how we’re addressing these issues:
Communication and Response Times: We are currently reviewing our support processes to ensure that responses are more timely and effective. It’s clear that we have fallen short in this area, and we’re committed to improving our communication.
Order Fulfillment: We are investigating the delays in order fulfillment and tracking updates. Your experience indicates a need for us to better manage and prioritize orders to avoid similar issues in the future.
Customer Priority: We want every customer to feel valued and supported. Your feedback highlights a significant concern, and we are taking steps to ensure that all customers receive the attention and service they deserve.
Thank you for bringing these problems to our attention. Your feedback is invaluable in helping us improve. - Eleanor
This app really help,it makes shipping so easy and help with customer support they have unique products and helps with product descriptions