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Since this is my first experiment with dropshipping, I will say that it was a painless experience to set up. :-)
Appreciate the feedback! We hope to be able to give you an excellent experience within our platform. Thank you for being with us!
Make sure you are aware of this app. Customer service and cancellation systems are broken. I don't understand how they got over four-star reviews.
In February, I joined the annual plan as they advertised EU or US products. But they have cheap products that are mostly made in China. So I want to cancel the membership and refund my money. In the beginning, they said they would email me back with the resolution. However, there was no response for more than 10 days even though I emailed several times after that.
So I filed a claim with Paypal through their website but was disappointed the case was resolved in the seller's favor.
As a result, they canceled my annual membership and kept the money. So I emailed Spocket that since they didn't refund the money my account should be active until the annual membership period. My request was rejected. Despite paying a full year's membership fee, my account was closed. There must be something wrong with their policy. I feel that this is an unfair and unjust decision. I was expecting a refund but instead my account was closed. I hope that Spocket will reconsider their policy and treat all customers fairly.
We make it a point to be known for customer service, so this situation caught us off guard, and we would love to learn more about what specifically happened. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Spocket
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It looks like you left us a review in another language. We really appreciate you being a customer and helping to share the word about us.
A very good app, quality products. Some more suppliers from Europe may be added. But recommend it better than that other dropshipping website.
We appreciate your feedback and you can rest assured that our team is working hard to add even more EU suppliers in the coming weeks! Thank you for the recommendation!
Whatever if you start or grow you find what you need.
Excellent app and experience with the instant support, if you need something Russel is there for you!
I mean the others too...
Delightful! We are delighted that Russel was able to assist you with your inquiries in a timely manner. This is what we want you to feel. We are always available to help you, so please do not hesitate to contact us! - Erwin
Vash was very helpful sorting out my issues. It will be a couple months before my store goes live. I was subscribed and wished to not be billed while my store was not live. Vash took care of getting the billing stopped. No problem! William
It is you who reached out to us quickly that helped us resolve your issues right away. Please know that we are here to help you out and we truly appreciate you sharing your experience. Thank you for your trust! - AJ
GREAT SELECTION OF PRODUCTS. LOVE THE SHIPPING TIMES AND COST OF PRODUCTS. IT IS VERY EASY TO USE AND INTEGRATES WELL WITH MY STORE
Awesome! Glad you're enjoying our features. There are more quality selections to come soon so keep a look out! Thanks for using Spocket! -John
Helppo käyttää ja tarvittaessa saanut apua erittäin nopeasti. Asiantuntevat asiakaspalvelijat vastanneet kysymyksiin.
Pyrimme aina innovoimaan ja tarjoamaan sinulle parasta mahdollista palvelua. Kiitos, että jaoit kokemuksesi joukkueen kanssa. Ota meihin yhteyttä 24/7 chat-kanavamme kautta tai voit lähettää meille sähköpostia osoitteeseen support@spocket.co - Abigail
Really amazing products!! Good descriptions on products. Good support chat/Good interface. good fotos highly recommend this app.
Appreciate the feedback and your recommendation! We're happy you are enjoying the amazing selections we currently have. Expect to see even more in the future! Thanks for using Spocket!
This app is really easy to set up. It is an easy place to look for items. All the items looks great and up to date everything was wonderful!!!!
Here at Spocket, we always keep up with the latest trends in the market so you always have the edge! We're constantly vetting and adding more suppliers every week so expect to see more! Thank you!