Spocket: USA & EU Dropshipping

I have used Spocket for a few different projects now and they have always been great. Their customer service is amazing and they are always reliable. I would highly recommend them to anyone looking for a great dropshipping supplier. Thanks, Spocket!

beautiful products that many a buyer would like to purchase. I'm looking forward to my partnership with spocket to increase my sales

We have very bad experience whit these app. They don't respond you when you have a problem. The poor costumer service I have recived. Oberlo is best chioce because the costumer service is one of the most important things.

I just started using this app so far it is user friendly. The only thing I don't like is the fact that some of the products some of the products won't let me save the changes that I make do to a system error

One issue after another with them.... I loved the idea of this app. We thought that it would be awesome to have mostly US & EUR based products.... then we found out that the majority of this is also from china and aliexpress. I emailed them about this when we first began using them. Made it clear that transparency was not their strong suit and asked for the corporate email or an email to file a complaint and address my concerns with someone of a higher level and was hoping for better customer service as well. Never once did I get that email. I was referred to someone else who then dealt with my questions for the next few times. But never once was I referred to someone above the support desk level. Yes, there are some great products that come from the US but most of them also only ship to the US. So my Canadian Affiliates cannot even order those items. Which is where one of my biggest problems came in...

A canadian affiliate who just happened to be a good friend, thank goodness, made her first purchase. It only shipped to the US which is fine. I had it on the description and she somehow missed it. SO she wanted me to just have it shipped to me and I would then ship it directly to her. So I contacted support. First, they gave bad instructions and I told her the way she was telling me to do it would not work. So then, after not hearing back for about a week and my affiliate waiting that entire time to find out what we needed to do, I emailed them again.... for the level of urgency that this should have been the response time for even that email was far longer than it should have been. Maybe I made them mad, but thats beyond the point considering I was inquiring about a sale to make them money as well. Come to find out, when she finally did respond... my only option was to refund the money. WHY could that of not been stated from the beginning? Instead, she started off asking for the new address and info of where to send it so she could inform the supplier.

My most recent problem is a few packed together that has led me to leave this review, which I am not one to do considering I am aware of the impact it can have. I feel like if you choose to do business with someone, you should at least be aware of major factors before making your decision.

I asked days ago about whether or not a supplier was still listed on spocket as I cannot seem to find them listed anymore and I have a good amount of their products listed in our store. Only reason I even realized it was because I really like the supplier and wanted to see what other inventory they had. So, as always, I emailed them my question hoping to hear back sooner rather than later so I can remove the items from my store before someone orders them and I end up having to send them a refund as well. I still have not heard back.

Last night, I was attempting to place an few orders. AGAIN, my card was declined. With more than enough money on it. I emailed them. AGAIN. No response. The lack of response via email would not bother me so much if there was a number to call considering to have a half decent amount of inventory through spocket you have to pay. But what exactly are you paying for? A limited amount of products that actually come from the US and to have half the amount products through them when you can go elsewhere and get double the amount of products imported into your store for half the price with much better customer service. I won't say any names but I get 500 products imported from another service similar to this but for FREE and their customer service team goes out of their way to reach out and see if we need help with anything. They also look over our website and check and see if there is anything we could do to increase sales. I don't pay a dime for them. But I pay for Spocket so that I can get some US made products? I have another service similar to this that also allows 500 products and the the best personalization options that I have come across. Through them, I can even offer my affiliates the option to purchase kits, everything shipped to the US & UK has a 5-8 day shipping time, customer service is slow but not this slow, and the products are all high quality as advertised. While I may love the few organic and US based products.... I am beginning to ask myself, what makes spocket worth the money?

Take into consideration that these were not my only direct issues with them and that I am only leaving the the others out to go into more detail about the above issues. They are not the worst. But I definitely think they need to reconsider the amount of money being charged for their under par service.

havent sold anythig yet mainly cause im still working on the store but far as i can see its great i love all the different products that are on the site i can literally get any kinda style clothing or products like camping gear what ever a person might want its there for you

Pretty good solution. Needs better organization and filtering within the app of product lists (prior to publishing) as they are difficult to manage/sort. Also needs to force venders to offer a return policy as all the venders i've found so far don't allow returns.

The app is very simple to use with my online store. Great pictures with each product and clear descriptions. I also like the feature of the sample product before adding to my store.

Absolute scam of an app. These "I love it reviews" I don't know where it's coming from but I highly doubt they're real.

1.) Keyword search functions are an absolute nightmare. I can search specifically for "electronics" and clothing items, towels, and blankets would be my selections.

2.) I applied for the free trial, and then it lapped while I already removed the products from my website by a couple of days since I never used the app. They charged me full subscription prices when I canceled the account, they refused to refund me because of a "no refund" policy. On top of that, if you're going to charge me, and I cancel and immediately lose all "premium" functions that you've already charged me the month for is absolutely unfair practice.

I would highly NOT recommend this app to anyone. Especially since these policies can be discouraging if you're new to Shopify. Absolutely horrible service.

This app made things a lot easier to dropship. I haven't really did much because I just installed it so I'll come back after I see really how this app will change my dropshipping experience.