SPOD ‑ Print‑on‑Demand , Počet recenzí: 715
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I really want to love this company. I think their fitted t-shirts are great, and overall the app is pretty decent as is, though there is still a lot of room for improvement. My one star is based on the quality of printing. It’s awful. Digital printing can be decent, but all of the samples they’ve sent me have been just terrible. The blacks are nowhere near black, more like a gray. Everything has lines going through it, like a cheap old printer. I heard they spent $10million on new fancy Swiss printers; well, they should get their money back. I’m so bummed out. I’ve ordered at least ten samples so far and I have nothing to show for it but a waste of time and money. I can’t sell these to my customers. They look so cheap. How are they even in business? It’s a shame. I have to find another company who can at the very least print decent quality t-shirts for god’s sake that’s all I ask.
Hey there,
Thank you very much for the feedback. I am really sorry to hear that the print turned out bad.
We will address this with our production team to check what went wrong during the process.
For now I would like to ask you to send an e-mail to support@spod.com with your order id so that we can at least give you a refund.
Kind regards
Robert
THE BEST APP YOU CAN GET IN MY OPION QUICK FAST AND EASY TO MAKE IM LOVING THIS ALOT I GIVE IT A 10 STARS
Hello Feed my Soul & More,
What a great review, thank you so much for giving us your feedback!
The ease of use and options are stellar (and I say this without hesitation, after trying 4 other POD vendors!)
I use this app for my designs and I like the ease within which the app allows me to design my outfits.
Hello Alẹro's ẹkikọ,
Thanks for leaving your feedback, we are pleased to hear you like the usability of our app.
Worst customer service. You'll receive promises for restocking weekly but in reality the products stay out of stock for months.
Hi merchclouds,
Thanks for leaving the feedback! One of our main aims, alongside fast production times and low prices, is to make the app as easy to use as possible. This is great to see our aims are being met by the people using the app.
Never experienced a more user-friendly and easiest designer app with so many options. Thanks a ton!
Hi VERVESIO,
Thanks for the amazing feedback, our product design team is always trying to produce an app that receives exactly the feedback you just gave. We hope to partner with your business for a long time.
Quality controls are very poor. Have had multiple returns due to misprints or damage. Worst off all, the lack of quality controls ruined our shot of our first wholesale retail partnership. First bulk order lost in the mail. Second order arrived with 20% of products damaged beyond use and one product from someone else’s order.
The editor works well. The editor works well. The editor works well. The editor works well. The editor works well.
App stopped syncing orders from Shopify. Even manually requesting fulfillment does not work anymore. Support asked what browser I was using!! Basically saying it's my fault their app is not working. Then never responded again.
Hello Old School Labs™,
Thank you for taking the time to review our app, we're very sorry that you are unhappy with our services. By asking which browser you are using, customer service was not trying to shift any blame towards you, they are just going through the list of possible solutions, starting with the simplest - so that they do not make you wait until they get an answer from the development team, which will at first always be the quesion of which browser was used. Please also bear in mind that the emails queuing up are all given a 24 hour response time, but that this response time is also extended over the weekend since the customer service is not working on weekends and public holidays. We will monitor your case and can only ask you to be patient with our customer service and the development team, and we hope that, if you decide to stay with is, we can prove ourselves as a trustworthy partner for you and your business. Thank you!
This is the best Print on Demand app I have tried. Their free library of designs is a killer feature and designing a product and pushing to your store is super fast.
Hi Cheeky Tech Shop,
It is great to hear that you like our free design library, we hope you can use them to their full potential and that they can help support your business.