SPOD ‑ Print‑on‑Demand , Počet recenzí: 715
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I like the ease of designing my products. I have tried to place two sample orders, but have been unable to do so. I have reached out to customer service multiple times on each order. The second sample order I have reached out 3 times with no response. If I cannot get a response on a sample order, why should I continue to use SPOD for my business?
Hello SLP Sippy Cups and More,
Thank you for your honest feedback, we're sorry to hear that you had such problems with the sample orders and with reaching customer sercive. At the moment, it can take up to 4 business days for our colleagues to get back to requests since we still have a very high intake of emails and calls every day. We try to be transparent about this in our designated update page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
Also, I could see that after the two sample orders that didn't work out, the customer orders shipped already and you have a new sample order from yesterday that is already being produced. It seems that you are still willing to be using our services, so we hope this cooperation will work better from now on.
App gave a 400 error repeatedly and needed to be uninstalled/reinstalled before I could use it. After creating an account I was able to place an order for a sample product, but I received an email from SPOD a few days later requesting a government photo ID claiming my account could be fraudulent. Customer service failed to reply to my email questioning the need for a photo ID in order to have a sample shirt printed. Also has by far the most expensive apparel shipping costs of the companies we've considered so far ($6.35 for one t-shirt).
Hello Fulcrum Dawn,
Thank you for taking the time to review our app, although we're very sorry to hear you've not been happy with our services. Customer Service will always try and get back to you within 24 hours, however, they are not in the office on weekends and public holidays (they are based in Germany).
Concerning the request of an identification document, you might find our privacy policy helpful: https://faq.spod.com/hc/en-us/articles/360020572720-Privacy-Policy- Under 'Odering from SPOD' you can read up on the matter.
This app is very easy to use and intuitive. I just published my first design and will begin migrating other designs using this tool.
great on demand store simple and easy to use, very helpful. Above average designs which is a plus always
Adam, in customer support, has been awesome. We are evaluating switching over to SPOD which means we have had a lot of questions about the process in which tshirts are printed. I've had at least 20 questions for him and he has been thorough, patient, and informative. If the printing quality is as good as his service, we will be in excellent shape.
So far so good! The interface is extremely easy to use and the shopify integration is relatively seamless.
Hello MetalRelic,
Thank you for taking the time to review our app, we're happy that things are working out well so far and hope that we will be able to meet your expectations also in the future.
Love the app so far.
Integration wasn't too hard.
COGs are good.
And the turn around time from order to the item being sent out is great. Just waiting to see how the print looks on my first test order
The app has worked really great so far. very pleased with the fluidity and integration. I'm glad I found it.
Hello Red Clover Coffee,
Thank you for leaving this awesome review, we're so happy to hear that you find our app user friendly and to be part of your business
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Adding products to our shop has been very simple, and the shipping has been within 48 hours. Our customers are very pleased with the products.
Hi JocoThreads,
Thanks for the review! Yes that's right we are back to producing in 48 hours. It's great to hear your customers are pleased with their orders!