SPOD ‑ Print‑on‑Demand , 715件のレビュー

総合評価
4
評価レベルごとの件数
  • 評価の73%は5つ星です
  • 評価の7%は4つ星です
  • 評価の4%は3つ星です
  • 評価の4%は2つ星です
  • 評価の12%は1つ星です
2021年4月9日

Hello,
I am very frustrated, it seems like there's no quality control at SPOD. I have made a few orders from you guys and they come worse and worse every time. I received 1 sample item that was flawless. I ordered for a customer and you sent over clothing with a logo that looked nothing like the original sample, secondly, the odor on the clothing is unacceptable, lastly, I received another sample order and 3 garments are STAINED. How is this possible? How can I trust that my customers will receive clothing without stains or the proper logo?
I am very disappointed.

GalaxyGoodiess
アメリカ合衆国
アプリの使用期間:約1年
SPOD - Spreadshirt Print On Demandが返信しました 2021年4月19日

Hi GalaxyGoodiess.

I'm sorry you are having some issues with our print quality. This isn't something that should be happening. Even if mistakes can happen, it shouldn't that frequent. Would you mind contacting me directly and send me some examples of the issues. I'll be able to double-check with our production why it happened.

You can write me at shopify@spod.com.

Sincerely
Jean-Michel, Success Manager

編集日:2021年5月19日

After adding a lot of products to my store when I tried adding my credit card (Mastercard) to SPOD, it was declined. No reason given. All my hard work wasted.

aboriginalshirts.com
パキスタン
アプリの使用期間:約1年
SPOD - Spreadshirt Print On Demandが返信しました 2021年5月20日

Hi aboriginalshirts.com,

Thank you for your review. If you are having trouble with getting your payment method accepted, you can always contact our customer service to find a solution to your problem. We will always be there for assistance.

Thank you again and have a great day

Sincerely
SPOD Team

2019年2月3日

I ordered a few samples - The t-shirt I ordered smelt awful. I thought well maybe it's because it was organic because the baseball/raglan I ordered didn't smell as bad. However both looked like trash - The t-shirt print was terrible and I used 4 of my own designs and 1 of their in house designs. It looked like it was stretched out badly with screen printing. Then the goo from the print machine was all around the image of the shirt followed by the outline of the machine creased into it. It came in a box that had no wrapping or packaging or anything to make it unique or even like your company wasn't shipping you used goods. The raglan shirt was unisex but the Medium I ordered looked like an extra large on me and my boyfriend. I ordered a water bottle the print was impossible to come off and it looked amazing so I thought this was going to be a solid product to sell however I tried to drink water out of it and super disappointing as you couldn't even get a steady stream out. Think of it like drinking through a straw that was cracked everywhere. Maybe in the future they can make some adjustments possibly because they might be smaller but I can't have customers getting this - it'd be destruction of my reputation. My last note is positive for the design gallery it has no use if it doesn't print well but their graphic designs are unique and there were many I loved.

ADHWÉ
アメリカ合衆国
アプリの使用期間:約1年
SPOD - Spreadshirt Print On Demandが返信しました 2019年3月13日

Hey ADHWÈ

We appreciate you reaching out. At SPOD, we strive to provide you with an optimal selling experience. Unfortunately, we can never be 100% successful in that regard... but you can bet we'll try! Below, we've provided an explanation (and, in some instances, a resolution) for some of your grievances:

You're absolutely correct when it comes to the "goo" on your shirt; this substance is a result of our printing method. Most likely, this is a result of the white, underlying print. Considering the complexity of your design, this extra layer is required. Fortunately, if you're not satisfied with the final product, you can message our customer service team; they'll be happy to provide a refund or a replacement.

The same goes for the water bottle. Please message customer service with photos of the product. This won't only help us optimize our production process, but it will also help us address the issue with the vendor. Once we've come to a resolution, customer service will contact you.

Finally, the smell that's emanating from the products is due to our digital direct machines. One simple wash should eliminate the odor.

We hopes these details help, and we hope you're willing to give SPOD another try. If you come across any additional issues, don't be afraid to reach out.

編集日:2020年11月11日

They never sent my 4 orders in a row for 4 months now. this service is not working as it should. had a terrible experience.

StreetStorm
モロッコ
アプリの使用期間:約1年
SPOD - Spreadshirt Print On Demandが返信しました 2020年11月16日

Hello StreetStorm,

Thank you for giving us your honest review, we're very sorry to hear that your orders did not get to you so far. International shipping from the US can take several weeks and is often subject to custom fees, whereby it's additionally delayed.
We could not find a message to our customer service in the US concerning this particular problem, please make sure ot get in touch with them as they could provide you with the customs numbers so you could contact the local post office or customs department directly.
International standard shipping is always sent without tracking, you can find this information in our shipping calculator when you enter the destination country:
https://faq.spod.com/hc/en-us/articles/360016113439-US-Shipping-Calculator

2020年3月7日

I'm currently using this app and it sucks! The print (ink) is horrible and look very very old. The ink on the prints are faded and not vibrant at all. I've received multiple samples that look like they've been worn or washed for years. I have customers complaining of the ink print being worn and faded as well. I cannot run a successful business when my merchandise is not of great quality. Unacceptable and unsatisfactory! But it is easy to use and navigate.

Elite Mentality
アメリカ合衆国
アプリの使用期間:約1年
編集日:2021年4月6日

I've had multiple print quality issues. It's like they print the items blind-folded. Also, SPOD is a horrible option if you want to sell internationally. No tracking for shipping unless you pay a lot extra. Which means no profit for the merchant.

IQONIC
オーストラリア
アプリの使用期間:約1年
SPOD - Spreadshirt Print On Demandが返信しました 2021年4月19日

H, IQONIC.

Thank you for reviewing our app.

Sorry that you had print quality issues. Have you already contacted our customer service about it? They will certainly be able to help you in this matter.

We are currently working on a solution when it comes to international shipping from the US. I would always suggest using our Europe-based production if you want to ship to most countries on that continent.

Thank you again for taking the time to review our app and I wish a great day.

2021年8月9日

Product and quality vary order to order. I'm sadly disappointed with most sample orders I get from them. I have been looking for other suppliers that offer the same options they do. Hopefully they can get better and turn out better quality.

Galvatraz
アメリカ合衆国
アプリの使用期間:12ヶ月
SPOD - Spreadshirt Print On Demandが返信しました 2021年8月13日

Hi Galvatraz,

Thank you for your honest review. I'm sorry that you were not satisfied with our quality. Have you already contacted our customer support about it? If there is a problem with the quality of a product, they will be able to report it and find a solution with you. You can contact them here: support@spod.com.

Thank you again and have a good day,
SPOD Team

2020年6月22日

This app is NOT usable if you already have products and have spent months building up SEO rank and reputation for your listings. There is no way to import your existing products and there is no manual fulfillment option on the backend so that you could keep your listings and just fulfill manually as a temporary solution. I wanted to love SPOD because pricing is great and the app works well but this really misses the mark on what store owners need. Please fix this as soon as possible I would have been happy to move over 5000 skus over to SPOD but I can not lose the many months of work already put in.

If you already have a store with products you will be sadly disappointed. If you are just starting this might work for you. Its really a Shame I have two brands and two different stores I wanted to switch over to SPOD. I will have to go with Shirtly or someone else who allows business owners to not throw away months maybe even years of work just to use you guys. I hope you guys will take this into account and find a way to help existing brand owners.

Gorilla Vibe Apparel
アメリカ合衆国
アプリの使用期間:12ヶ月
SPOD - Spreadshirt Print On Demandが返信しました 2020年6月26日

Hello Gorilla Vibe Apparel,

Thank you very much for your honest feedback and sorry to hear that the app doesn't meet your needs so far. I can see that you still have some orders with us and it would be great if we could find a way of working together. Therefore, we would be happy to get detailed feedback on what you need from us via support@spod.com so we can forward it to our app development team to review and maybe find a solution. Thank you!

2020年7月22日

I've found some disturbing images in the design section while creating products. Such as a radio labeled as "Ghetto Blaster" and a hooded man with a handgun labeled as a "Rapper". This is clearly labeling stereo types and depicting negative ideas to a culture that you don't understand nor represent. I will be posting pictures of the said images to those that can create change on this site or have them removed.

La Petite Mort
アメリカ合衆国
アプリの使用期間:11ヶ月
SPOD - Spreadshirt Print On Demandが返信しました 2020年7月23日

Hello La Petite Mort,

Thanks for your feedback about our design tagging - we take your claims very seriously. Our selection of free designs and their tags were purchased from a 3rd party business. Upon closer review, Ghetto Blaster is a common term used to describe a boom box / portable stereo and we see no negative intent in tagging this design this way. The design with a hooded individual and gun is a common description of a gangster rapper, and while we understand not all rappers use guns in their imagery, we also saw no ill intent here. We will however review the tagging of rapper to avoid any misconceptions.

We're sorry that you are unhappy with our service due to this issue, and hope that the background and our review will change your mind about using us in the future. If you come across any other tagging/content issues, please reach out to us at shopify@spod.com and we'll take a look.

2022年1月10日

AWFUL !!! We have two stores connected with them. I used to send this guys most of our orders in 2020 about 80%, now they are getting 10% even less, their prices increased a lot, their customer service is awful, if they send a bad print to the customer they will not care in giving a refund or sending a replacement. In our first store an order was more than 10 days in production and never shipped even after calling customer support 3 times and sending more than 5 emails. DO NOT WORK WITH THEM! Go with Printify, their customer service is a looot better and at least they care, prices are good enough, Monster Digital in Printify is great quality and they take care of the customer when a bad printing is sent.

lokgienow
メキシコ
アプリの使用期間:10ヶ月
SPOD - Spreadshirt Print On Demandが返信しました 2022年1月11日

Hi lokgienow,

Thank you for your feedback. I'm sorry that this is the experience you had with us. To be sure I can help you and find the reasons behind those delays and problems, I will contact you personally by email.

Those issues are certainly not something we want, so your feedback on it is really important to us.

Sincerely
Jean-Michel Poupart
Success Manager