Arvostelut (740)
Tarkenna
-
Luokituksen mukaan
Review of SPOD/Spread Connect App on Shopify:
The transition from SPOD to Spread Connect has been an absolute disaster for my business. When the app updated, every single one of my products was flagged with a notice stating: “The print area has changed for this product. Please check whether your design’s placement is correct.” I checked each design, and everything appeared to be perfectly aligned. Yet, despite nothing needing correction, I was forced to re-upload every design, description, price, and product detail manually. This has been an incredibly tedious and time-consuming process, especially for those of us with larger catalogs.
Adding to the frustration, customer support is nonexistent. I’ve been calling their customer service all day, multiple times, during their stated hours, and no one answers. Relying solely on email to address urgent issues—like needing to cancel or adjust a product—is impractical and frustrating. Clear communication and accessible support are vital for a business-critical app like this, and Spread Connect has completely failed in that regard.
This experience has been nothing short of a nightmare. The lack of consideration for users’ time, the disruption to my store, and the absence of responsive support have made this app unusable. I cannot recommend Spread Connect to anyone looking for a reliable print-on-demand service on Shopify. Stay far away unless you want to risk hours of lost productivity and unresolved issues.
Hi StupidShirts.com,
Thank you for taking the time to share your feedback about. We deeply regret to hear about the challenges you have experienced, and we sincerely apologize for any disruption this has caused to your business operations.
Regarding the adjustments to print areas, we understand the inconvenience this may have posed, particularly for merchants managing larger catalogs. These updates are not related to the rebranding but are part of our ongoing efforts to optimize our printing processes and ensure the highest quality for your products. We recognize that this has required additional effort on your part, and we are actively working to make transitions like these more seamless in the future. For further guidance on this matter, please refer to this detailed article: https://faq.spreadconnect.app/hc/en-us/articles/16338832200348-What-do-I-have-to-do-if-product-configurations-change
We also sincerely apologize for the issues you’ve encountered with our customer support. We recognize how important clear and responsive communication is, especially when dealing with time-sensitive matters. Feel free to email us at support@spreadconnect.app with details of your issue, and our team will make every effort to assist you promptly.
Once again, we apologize for the inconvenience this has caused and appreciate your patience and understanding.
Thank you!
Sabrina
Integration Manager
Spreadconnect Team
The design platform is user friendly, excellent products, Really fast shipping time and reasonable prices.
Hi Trendy Spotlight,
Thank you for taking the time to leave us a review! We’re grateful to hear that you enjoyed our user-friendly design platform, fast shipping, and product quality. If there’s anything more we can do for you, please don’t hesitate to reach out.
Thanks again!
Best,
Sabrina
Integration Manager
Spreadconnect Team
Super easy to use!
Hi One Man Book Club: The Shop,
Thank you for your kind words and for taking the time to leave us a review! We're delighted to hear that you find our service super easy to use.
If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
Sabrina
Integration Manager
Spreadconnect Team
In Zusammenspiel mit Shopify funktioniert die App prima. Einiges Manko aus meiner Sicht: Wenn ich ein angelegtes Produkt nochmals über die App bearbeite, erscheinen bspw. wieder die alten Produkttitel.
Hallo Dartdogs,
vielen Dank, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir freuen uns, dass die App in Zusammenspiel mit Shopify gut funktioniert. Dein Feedback ist uns sehr wichtig, und wir verstehen, dass eine reibungslose Datensynchronisierung essenziell ist.
Das von dir beschriebene Problem mit den Produkttiteln möchten wir gerne näher untersuchen. Daher habe ich dich per E-Mail kontaktiert und würde mich über eine Rückmeldung freuen. Unser Support-Team steht dir jederzeit zur Verfügung.
Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team
Super logisch und einfach zu bedienen. Auf Fragen oder Anliegen wird zügig reagiert. (werktags innerhalb von 24 Stunden)
Hi findickjut.de,
Vielen Dank, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir freuen uns sehr über dein positives Feedback zur Bedienbarkeit der App und zu unseren Kundenservicerückmeldungen.
Dein Feedback ist uns wichtig! Bei weiteren Fragen oder Anliegen steht dir unser Kundenservice gerne zur Verfügung und hilft dir weiter.
Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team
Handling super, aber dass es keine Möglichkeit gibt eine Sammelrechnung zu bekommen, verursacht unnötige zusätzliche Kosten für Verkäufer, weil jeder Sale einzelnd über das Geschäftskonto läuft.
Auch keine Anpassung von mehreren Produkten gleichzeitig (z.B. alle Kinder Shirts) o.ä. nicht möglich. Wenn Spread also Maße ändert, heißt es jeden Artikel einzelnd bearbeiten.
Hallo Themba&Thando,
vielen Dank für dein Feedback! Wir freuen uns, dass du das Handling der App schätzt. Wir verstehen, dass die Möglichkeit einer Sammelrechnung sowie eine Bulk-Bearbeitung von Produkten hilfreiche Features wären. Dein Feedback ist wertvoll für uns, und wir werden es bei zukünftigen Feature Entscheidungen berücksichtigen.
Bei weiteren Fragen oder Anliegen wende dich gerne an unseren Kundenservice.
Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team
Haven't had a problem yet. Very nice job!
One note, check spelling on your big banner ad asking us if we like SDOD.
Would also be super nice if the names of colors were capitalized so I don't have to change every one in Shopify. Thanks!
Hi Woo Hoo Shirts,
Thank you very much for taking the time to leave us a review. We greatly appreciate your positive feedback!
We'll definitely address the points you've mentioned. Our team will look into correcting the spelling on our banner ad and will consider capitalizing the color names to enhance your experience on Shopify.
Thank you again for your valuable suggestions and for choosing us!
Best regards,
Sabrina
SPOD Team
Integration Manager
Ganz OK und einfach zu bedienen.
Was ich mir wünschen würde, wäre wie beim normalen Spreadshirt, dass man ein design gleich für mehrere Produkte generieren kann und nicht jedes einzeln erstellen muss. Das würde enorm viel Zeit sparen.
Hallo HW-Shirts,
vielen Dank für dein Feedback! Wir freuen uns, dass du die Benutzerfreundlichkeit unserer App schätzt. Wir verstehen, dass ein Feature zur Bulk-Bearbeitung bei der Produkterstellung hilfreich wäre. Dein Feedback ist für uns sehr wertvoll, und wir werden es bei zukünftigen Feature-Entscheidungen berücksichtigen.
Bei weiteren Fragen oder Anliegen wende dich gerne an unseren Kundenservice.
Liebe Grüße
Sabrina
Integration Manager
Spreadconnect Team
I love SPOD. Over the last 4 years, I only had one printing flaw, which I was refunded. Otherwise, it's been a great partnership. Moreover, the manufacturing warehouse is in the same city that I am in, so turnaround time for the brand is AWESOME.
I'm looking forward to more years to come with SPOD
Hi Teddy Blaze,
Thank you so much for your review!
We're delighted to hear about your excellent experience with SPOD over the past four years. It's great to hear that our turnaround times and local manufacturing have been beneficial for your business. If you need anything at all, please don’t hesitate to let us know. Looking forward to many more years together!
Thanks,
Sabrina
SPOD Team
Integration Manager
Great POD app, missing some features like custom packaging but good over all.
HeyTempus,
Thank you for taking the time to leave us a review. We are happy to hear that our service is working for your business. Branding options are a feature we are looking into in the future to offer our merchants more flexibility in customizing branding options for packaging. If you need anything at all, please don’t hesitate to contact our customer service. Thanks,
Sabrina
SPOD Team
Integration Manager