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Hätte ich gewusst, dass Ihr noch eigene Werbung für spreadshirt dem Kunden dazulegt und ich dadurch Kunden verliere, hätte ich die App niemals benutzt!
Hallo H21 online,
Danke für Ihre Bewertung.
Das sollte nicht der Fall sein. Können Sie sich direkt mit mir in Verbindung setzen und mir die Bestellnummer schicken, die die Werbung für Spreadshirt enthielt? Ich werde die Situation an unsere Produktion eskalieren lassen, damit sich dieses Problem nicht wiederholt.
Wir können dann auch darüber sprechen, wie wir eine Lösung für Ihre Situation finden.
Sie können mich direkt unter jean-michel@spod.com kontaktieren.
Liebe Grüße
Jean-Michel Poupart
Success Manager SPOD
Customer service is terrible and even though my shop is marked to stop selling an item that is out of stock, SPOD sold it anyway and then tagged it as out of stock with no option to change to a color in stock. Insteand I have to cancel an order or wait....unacceptable for a first time shopper to my store. and the rollover rep who took my call was terrible sounded so annoyed from the get go and definitely didn't go the extra mile. Told me all about the limitations of her job. So why bother with this spod? I have purchased alot but I am done...sorry you should have done better when there's more choice out there....gotta work harder for my business!!
Hi ShopAOKFitness,
We appreciate your honest feedback, and it is true we have had some delays in responding to customer service inquiries. We are experiencing a huge influx of new sellers that have pushed our Customer Service team to the limit. We now have additional staff in the team and seem to have reduced the backlog.
We are sorry to see this feedback as we have produced 12 orders for you over the last seven months without any issues.
We cannot import an order without stock as SPOD has live stock states in your Shopify store, I can have one of our engineers look into the logs of your store to see what happened with your order.
We wish you luck with the future of your business and sorry it did not work out this time.
Please.. Switch RIGHT now. So let me start by saying, I started my brand in '13. I used Spreadshirt but it was manual so when orders picked up, I needed something automated. I then switched to Printful. Prices were higher but at least it was automated. That was good for awhile, but they've completely lost it. Sometimes customers orders will not ship for weeks, they make constant mistakes and the print quality is often poor. SPOD is that Spreadshirt backed plugin that i always wanted. The colors are AMAZING, the speed is phenomenal and the prices? man the prices. You won't believe it.
They're missing a bit of features for now, I hate that I can't customize inside labels or send custom packaging for orders that helps with branding, but they seen numerous updates per week, adding new items and features. The Roadmap is amazing and although it's not as shiny and sparkly as printful, it's worth the try. The old look and feel made me hesitate for awhile, but now that I've tried it, I'm so happy that I did. It's a great app and I'm proud to use it. Can't wait to grow with them
Hi Osbornes-Store,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our app did not meet your expectations.
We truly value your input and are always looking for ways to improve. If you’re open to it, we would appreciate the opportunity to better understand what went wrong and how we can make things right.
Please feel free to reach out to our support team directly so we can assist you further.
Thank you again for your feedback.
Best regards,
Sabrina
Integration Manager
Spreadconnect Team
Hi R.H. Boyd,
Thank you for taking the time to leave us a review! We truly appreciate you sharing your experience.
If you have any additional questions or suggestions, please don’t hesitate to reach out to our customer service team.
Best regards,
Sabrina
Integration Manager
Spreadconnect Team
Hi vintage-mama,
Thank you for taking the time to leave us a review! We're delighted to hear that you're satisfied with our app and service.
If you ever have any questions or need support, our customer service team will be happy to help.
Best regards,
Sabrina
Integration Manager
Spreadconnect Team
Hi Schmerzgalerie Fashion,
Vielen Dank, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir freuen uns sehr über dein positives Feedback zum Service unserer App.
Bei weiteren Fragen oder Anliegen freut sich unser Kundenservice, dir weiterzuhelfen.
Liebe Grüße
Sabrina
Integrationmanager
Spreadconnect Team
Hi Sweetheart Ink,
Thank you for taking the time to leave us a review! We’re thrilled to hear that our service is helping your business succeed.
If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
Sabrina
Integration Manager
Spreadconnect Team
