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App could be improved by allowing multiple product options for single design just as other platforms such as CustomCat does. Other than that, excellent.
Placed a sample order on Saturday. It was processed & shipped on Monday. Received it Wednesday. Half the time usually taken to receive my products. Quality was exceptional as well. My only change would be to separate white/light from dark fabrics to avoid smearing. Job well done!
Hi there,
Thank you for your feedback. The multiple product options is a hard nut to crack and we did not find a proper solution yet. But we will continue working on this topic.
Kind regards
Robert
Using them for 1 good month now, had no issues with any of the order. Got my personal order in, front of the loom t/shirt with print, honestly the print qulity is very good looks and feels durable, however, colors are just nog good enough, white is gray,...they need to improve!
Hi Stonksabove.com,
Thank you for your review. Have you contacted our customer support about this design issue? The white part of the design shouldn't be gray. Simply contact them here: https://www.spod.com/contact-us. They will find the best solution for you to resolve that problem.
Thank you again,
Sincerely
Your SPOD Team
The last sample I received the quality of the shirt didn't seem as nice as the other samples I received it felt very thin and the cost per shirt was more expensive than the unisex items i purchased. Just wasn't happy with the finished product
Hi Gotta Word,
Thank you for reviewing our App. Please make sure to contact our customer service about the product you are not satisfied with. They will be able to find a solution for you.
We take that kind of feedback seriously.
Thank you again.
I give 4 stars because this app does not offer the same as on their website for product upload, their integrated version should actually be better on this app. I liked being able to add all my products at one time which on the other version ( https://www.spreadshop.com/ ) i was able too. So far on here at least not that i have found yet. I am once again back to doing individuals products. However the trade off is having a fantastic mockup program for my customers now. So a very well earned 4**** review as it takes a lot to get me to write a review during my busy schedule.
My review is not so much for the app as it is for SPOD customer service. The app works just fine. I have been using SPOD for approximately 1 1/2 years now. Anytime that I have reached out to SPOD with questions and/or concerns they were attentive and helpful. My most recent experience was initially very disappointing but was eventually made right by a representative that went out if his way to rectify my issues. I was very fortunate to be referred to him and SPOD is also very fortunate to have him aboard. Closing remarks: App does what it needs to do. Customer service needs to do what they say they're going to do ~ Terille excluded! Thank you for everything Terille!
Thank You for your review! I definitely appreciated working with you and happy that we were able to resolve all of your issues. Even more happy to hear that the app is working as it should.
I want to apologize for your initial experience because we always strive to give the best Customer Service possible. I want to say Thank You for being patient and allowing us to turn that experience around for you. We appreciate that you chose SPOD to be your POD home and we definitely appreciate your business. If there is anything else that you need, please don't hesitate to reach out!
i really like the simplicity of how to use the App. The designs are cool and current . would definitely recommend
Hello Rabbit Bay,
Thank you for giving us feedback, it's good to hear that the app works for you and your business. If you have any further thoughts on how we can improve our services, feel free to drop us a line at suppord@spod.com. Thank you!
The app is much improved. The app is much more user friendly. I look forward to you getting new products.
Hello iPronoia,
Thank you so much for your kind feedback! If you have any suggestion for new product types, feel free to let us know at service@spod.com. Thank you!
Great so far. I waited on a phone call for 15 minutes before a recording telling me no-one was available and the mailbox was full. However it was very easy to setup first item for design.
Julian
Hello Julian,
Thank you for taking the time to review our app and services, although I'm sorry you couldn't reach us over the phone. We've got a lot of calls and mails incoming at the moment and are trying to tackle that, but we will also look into the matter of the mailbox, thank you for letting us know.
i can attest that this app is awesome. as someone who is not always available for a computer, i just wish it was accessible on mobile
Hello ReRouteApp,
Thank you so much for your kind review and the feedback concerning the usability - we have forwarded this suggestion and will make sure to look into finding a solution next year as we know this is frequently requested. Thank you!
PRO's. Good Product. Excellent print quality. Prints and ships FAST! If you are familiar with other vendors in this space then you know what a big deal these three items are. CON's, As a vendor, I manage hundreds of products in my store and the SPOD interface is lacking. It takes more effort than it should to manage SPOD products. I hope it can be redesigned.