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I so far have only used SPOD to create a flexfit hat design, fortunately I ordered a couple to check the print quality. After several weeks, the order finally arrived and I was majorly disappointed. My design was transferred via a low quality heat transfer film, very low resolution, weak colors, and the transfer film is visible against the black material of the cap. Super low quality printing and a waste of materials and time. If this one product reflects the quality of work that SPOD produces, then I would not recommend them. I certainly would not trust them to create products for my customers. Minus 5 stars.
Hello jam catalogue,
Thank you for taking the time to leave your honest review, we're very sorry to hear that you were so disappointed in our services for your cap business. We do hope that you reached out to customer service over this, since it's vital to have these cases reported so that we can push for improvement in the printing processes of these products. If you ever decide to give it another go, the flock print might be the better choice for caps as with this printing technique, the designs are cut from a foil and pressed on and, thanks to its velvety quality, it has a bit of a feel of embroidery.
As you say, one product does not reflect our general quality standards. Thank you for reporting this.
I am also very disappointed. The print quality on my sample order for shirts and caps was really faint/pallid. I´m still waiting for a customer support feedback. A white print on a black snapback is really realy bad and you can see the stitches through the print. My sample shirt, designed with front and backprint, came without the backprint. I would not recommend SPOD at the moment.
Hello Florian Winkelmann,
Thank you for leaving your honest review. We're very sorry to hear that you were so disappointed in our print quality, however, we could not find a message with the email address connected to your account. Have you maybe mistakenly reached out to Shopify and not us? Please make sure to send the request to service-eu@spod.com again in that case so that they can issue a refund and open a case with production over the missing print and bad print quality. Also, please bear in mind that our customer service colleagues had some time off over Christmas (including the 24th) and the same holds for New Year's (31.12. and 01.01.) which also delays responses. You can find this information also in our FAQ: https://faq.spod.com/hc/en-us/articles/360016383694-What-Are-SPOD-s-Working-Hours-and-Holidays-#article
For the cap, our recommendation is currently to use flex or flock printing, as it is much more suitable for these kinds of products: https://www.spod.com/playbook/news/flex-and-flock-now-available.
Perhaps, after the refund was issued, you might want to try another sample order with a different printing technique.
I love this app. SPOD is our main manufacturer and their shirts are great. They also give competitive prices. They are still working hard during the Pandemic and Truly appreciate that!
Hi Camisa Cristiana,
what great feedback, thank you for this! We're really happy that we are part of your business and able to support you during these trying times. Looking forward to also supporting you in the future!
First try - but so far it is awesooooome! Already ordered personally and know, that the quality is bombastic. Now will sell - cannot wait
I signed in and within minutes...had a new product for my catalogue. Great Resource! I will continue to use SPOD going forward.
Hello Hellsí Outfitters,
Thank you for your great feedback, we're happy that you find our app so easy to use and look forward to supporting you and your business in the future.
Just discovered SPOD a month ago and so far very impressed with their quality/price of the products and their production & shipping times. As I continue to test out their samples I'm looking forward to to launch my store with their services. ..
We are using this application in our store for our cupcake truck. I am giving this a 5 star because of the service I have recieved from the staff. Very fast and thoughtful response to one of my concerns. Thanks
The SPOD Print on Demand app - has been great since day 1. Setup was easy and integration was a breeze. Super intuitive honestly the support team has been nothing short of amazing to work with when we had questions/concerns. 10/10 highly recommend!
Thank you for your feedback Napster! We always aspire to do our best when helping and supporting our merchants through any questions or concerns. As always, we look forward to hearing from you in case there is anything we can assist with in the future.
I love this site. The products are as described. The production and shipping is very fast. Please keep up the great work! Thank you!
So far so good. I just installed this app and it's already easier to use than the other more popular app. These prices are almost half of what the other app is charging.
Hello coatsnhose,
Thank you for sharing your feedback, we're glad to hear that the app is working well for you so far and look forward to supporting you and your business.