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Using them for 1 good month now, had no issues with any of the order. Got my personal order in, front of the loom t/shirt with print, honestly the print qulity is very good looks and feels durable, however, colors are just nog good enough, white is gray,...they need to improve!
Hi Stonksabove.com,
Thank you for your review. Have you contacted our customer support about this design issue? The white part of the design shouldn't be gray. Simply contact them here: https://www.spod.com/contact-us. They will find the best solution for you to resolve that problem.
Thank you again,
Sincerely
Your SPOD Team
The last sample I received the quality of the shirt didn't seem as nice as the other samples I received it felt very thin and the cost per shirt was more expensive than the unisex items i purchased. Just wasn't happy with the finished product
Hi Gotta Word,
Thank you for reviewing our App. Please make sure to contact our customer service about the product you are not satisfied with. They will be able to find a solution for you.
We take that kind of feedback seriously.
Thank you again.
Such an easy app to integrate with great pricing and options, but AWFUL print quality. I had to refund and refill more than 50% of the orders I sent to customers. Things were constantly misprinted, had holes, etc. I ordered samples for each product I put on my site and after I washed them a handful of times they completely faded or begin to peel. I had to stop working with them all together.
Thank you for your feedback and we are sorry to hear about the print issues you experienced.
For Digital Direct Print method products get pretreated before printing to help the ink stick to the product material, it could be possible that the pretreatment was not effective on some products. Please email us at Support@spod.com. We would love to look into this further to help improve our process in the future. We hope to hear from you soon.
the app is fantastic but the shipping rate is very high and it take a long time this is the only issue with this app
Hello hakonah,
Thank you for your feedback! Sometimes, suppliers calculate the shipping rates into the product prices to offer lower shipping. That means, in turn, higher product prices.
We want to be transparent about our prices so that you have the possibility to decide, what prices you want to offer your customers in turn.
You can find some useful information on this subject in our FAQ pages: https://faq.spod.com/hc/en-us/articles/360010855433-How-can-I-configure-shipping-cost-in-Shopify-#article
As for the delays in production: we know this is frustrating, we're currently working on increasing our capacities so we can again offer a quicker turnaround on incoming orders. We try to keep our merchants up to date on this designated faq page: https://faq.spod.com/hc/en-us/articles/360012726799.
ou can see our COVID-19 updates here about our current situations - https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
I am using this app to help launch my POD store. The design tool is very easy to use. The prices are good and I'm excited to get my store going!
Hi Chloe Bug Boutique,
We are happy to hear you chose SPOD to support the launch of your business, we hope to see a long partnership between us.
The app was very useful for the product I was looking for. I'm now waiting for sample. I will definitely use again. Thanks!
Hi Cross Chick,
Thanks for leaving the feedback, we are sure you will like the sample once it arrives. We are looking forward to partnering with your business.
These guys are complete scumbags. My VERY FIRST TWO orders were placed, label made...then nothing. 2 weeks later, both of those customers had not received their orders. After painstakingly trying to get a hold of someone at SPOD, they wanted screenshots and all kinds of other information because clearly they couldn't figure out what they did. Over a week later, they blamed it on the USPS. What a bunch of liars! Two different orders. Neither of them shown as shipped. Neither of them arrived to the customer, and they tried to claim "lost in shipment". After that, they were totally rude, unprofessional, and refused to do anything about it. Absolute crooks, liars, and dirtbags.
Hi Kingdom Outfitting.
Thank you for your review.
I'm sorry that you feel like we lied to you. You, however, claim that we didn't do anything about it, which, as I can see in our system, that both of these orders were fully refunded.
Problems with the courier or at the parcel handouts can happen and we do our best to limit those. I'm absolutely sorry that it happened for your 2 first orders that got handed over at the same time to USPS. It is for that reason that we refunded them.
We do take feedback seriously and we will follow-up it up to make sure the information is better communicated.
Have a good day.
Sincerely,
SPOD Team
Hello,
I am very frustrated, it seems like there's no quality control at SPOD. I have made a few orders from you guys and they come worse and worse every time. I received 1 sample item that was flawless. I ordered for a customer and you sent over clothing with a logo that looked nothing like the original sample, secondly, the odor on the clothing is unacceptable, lastly, I received another sample order and 3 garments are STAINED. How is this possible? How can I trust that my customers will receive clothing without stains or the proper logo?
I am very disappointed.
Hi GalaxyGoodiess.
I'm sorry you are having some issues with our print quality. This isn't something that should be happening. Even if mistakes can happen, it shouldn't that frequent. Would you mind contacting me directly and send me some examples of the issues. I'll be able to double-check with our production why it happened.
You can write me at shopify@spod.com.
Sincerely
Jean-Michel, Success Manager
This is a very easy to use Print On Demand Provider. You can upload your own graphics and designs. Many good priced shirts and accessories to choose from. Fast production and shipping despite the CoVid Lockdown.
Hello Our Freedom Restored,
Thank you for taking the time to review our app, it's great to hear that you find our services easy to use and are happy with us supporting your business.
I have just started using SPOD and I love the quality of the products that is why I now use them to make shirts and other accessories. Plus the customer service has been awesome, I had an issue and they helped me solve it right away!
Thank You for your review. We are pleased to hear that you are enjoying the service this far. We were also very happy that we were able to resolve your issues and get you up and running. Definitely looking forward to working with you in the future as well. If you need assistance with anything else along your SPOD journey, please feel free to reach out. We will always be here to help!