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Easy to use! I'm brand new to design and it has been really easy to use and integrate with my shops!
Hi Just A Lost Cause,
We hope to have made it easy for you to use, good luck with the products for your shops!
I love the ease of using this app. I love their many options as well. The only thing I don't like is that there aren't many options for colors for the front of hoodies and sleeves. Not everyone wants neon or glitter on their apparel.
Hello Nicole Allen Brand, Inc,
Thank you for taking the time to review our app, we're happy to hear that you find it easy to use.
The font color issue sounds as if the product was set up with special flex which only offers these kinds of extravagant colors and effects.
However, if you upload a design as a vector file or use our text tool or free vector designs, it should also be possible to choose the DTG (Digital Direct) printing in the product creation and offer or choose from a wide range of printing colors. It would be great if you could get in touch with us at support@spod.com so we can have a closer look. Thank you!
im loving it so far. please make items available all the time. other than that its great and efficient
Hi 509DRIP,
Thanks for leaving your feedback, we happy to see you find our app efficient for your business. Right now we have some difficulties in the supply chain in getting stock delivered on time, but our purchasing department is working incredibly hard finding additional and back up suppliers. We hope to have these issues solved very soon.
I am so incredibly disappointed. My first sample order was fine, so I ordered a big $300+ order. SPOD never put my contact information on the package, so when FedEx tried to contact them for duties, they never responded, and the package has been in a holding pattern for 6 weeks. I have now paid the duties and the package is just plain lost. I contacted SPOD about this, and they took no responsibility, and I am now out a significant amount of money, with no merch. Another smaller order did arrive, but it is unsellable. Completely washed out and hideous, not even close to my previous sample order in quality. I am just heartbroken and now have no way to recoup the costs.
Hi Comixque. Thank you for your feedback.
For the washed-out shirt you received, have you contacted our customer service? Send them a picture of your product and we will be able to find a solution for you. support@spod.com.
I'm sorry that you faced some issues with your international parcels. Unfortunately, as we are based in the US, depending on the size of your order, sometimes imports taxes will be applied for that parcel. This is not something we can influence at the moment. We are looking into ways to improve that process, but it is something currently out of our hands.
We apologies for the inconvenience.
Sincerely,
SPOD Team
I used this app to add many products to my online store Laugh Lines (coming soon). I sent for samples and was very pleased with the fast shipping and great product! Will be doing future business with SPOD!
Thank you for the feedback. This is really appreciated!
Kind regards
Robert from SPOD
So far so good! The interface is extremely easy to use and the shopify integration is relatively seamless.
Hello MetalRelic,
Thank you for taking the time to review our app, we're happy that things are working out well so far and hope that we will be able to meet your expectations also in the future.
When ordering the samples, it is sooo hard to get an update on where they are. I've been waiting 2 weeks now and still I can't get any update to the whereabouts. It's of course holding me up because I can't really begin until I've seen the products. Terrible
Hi Cotton Sandy,
I'm sorry you are having problems tracking your order. I can see that it is being processed at the customs and should be sent to you soon. If you still haven't received it by next week, please contact or customer service again, so we can refund it to you.
Thank you for your understanding and patience.
The app has worked really great so far. very pleased with the fluidity and integration. I'm glad I found it.
Hello Red Clover Coffee,
Thank you for leaving this awesome review, we're so happy to hear that you find our app user friendly and to be part of your business
I bought some samples because I have my online store, and the sizes that were supposed to be XL run as M or SMAL sizes, and I contacted SPOD and I explained the problem and they do not want to solve the situation of the product, when they have to take responsibility too, imagine that a client buys a product in my online store and has the same problem as me, so what will happen to my client? They are supposed to solve the problem with their manufacture or whoever prints the product for them. Because I have proof that the products do not work for me. Everyone here has to have a responsibility and guarantee that customers receive a quality product and their problem can be solved. I believe a lot in customer service because I have worked all my life serving people, and if people pay their money they deserve to have good treatment and consideration if they buy a product in poor condition, they have the rights to claim. I am very disappointed with SPOD, how a company can raise its score if the client is not treated fairly.
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