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I have gotten three samples from SPOD and on one, the color was faint and streaky, like a printer running out of ink. Another sample I ordered was very poor print quality and the colors were dull. My image was not sharp. The reason I gave them two stars instead of one is because the third sample came out decent and potentially sellable. I'm not sure if it's because production is currently being sent to other printing companies to keep up with their fulfillment demand during the COVID-19 pandemic, but the results have not been to my liking. I ended up choosing a local printer to fulfill my demand and they came out AMAZING. I will try a different drop shipper to fulfill orders in the future.
Hello Modish Life x Style,
We are sorry to hear that the prints did not come out as expected, if you contact support@spod.com with the images of the products we would be more than happy to refund the orders.
With the nature of print-on-demand and DTG printing, it can be that a very small number of prints do not come out as expected, still this should be not be the case.
It is great to hear you are now supporting a local business, and we wish you all the luck for your business in the future.
SPOD has good communication, but the backend on shipping isnt the best, the free shipping took 4+ months (and no one had any info on the whereabouts), i asked for a refund because 4 months is unacceptable, but no refund provided. Also some of the prints were a bit shoddy.
Hey there,
Thank you for the review. We are sorry that you experienced trouble with the shipping of the order. I would like to point out that the issue is in the Canadian Customs process and not with SPOD. The customs process is unfortunately not very reliable nor fast by any means.
The order was placed on July 4th (not 4 month ago) and was shipped on July 9th (due to holidays). After it was shipped we rely on the shipping providers and the customs process as any other provider does.
In our documentation I can't find any request for a refund so I assume this was why none has been processed. Just did this now so that you do not have to pay for the flawed customs process.
Kind regards
Robert
In fact, you have understood absolutely nothing!
As I told you, the products have not been deleted from my store but they are no longer visible in the application itself. When I go to the SPOD site, I select the connector, I don't have the products when I go to preview, I find the product... AND ESPECIALLY, I HAVE NOT ADDED ANY NEW PRODUCTS!
I have several problems with the application, including the fact that I cannot add the VAT number because your software does not know the number. Your application does not work at all.
So I repeat, if SPOD is not able to help me with this problem, who else can?
Hello Brikoneo,
Thank You for your updated reply. We have sent you an email to schedule a meeting with you. We would like to do some screen sharing activities so you can take us through the issues you are having so we do have a better understanding. As stated before, we are here to help you with whatever issues you are having. If you do not feel comfortable responding to my email, please contact our Customer Service Team, I have provided you with a link. Again, looking forward to get this issue resolved for you! https://www.spod.com/contact-us
Still learning but it is very good so far. I like the shipping time and how fast I received my sample.
I enjoy this app making tee shirts
Cannot add PO card to the payment method
I will update review if you can fix reply me if you can fix
Hello Sunny000, I'm sorry to hear about your issue but this is definitely something our Customer Service Team can fix or help you with. I will provide the contact link below so please contact the Team in the region you signed up with. Customer Service typically takes 24 to 48 Hours to return any inquiries so we appreciate your patient. We look forward to helping you and keeping you printing with SPOD. Thank You!!! https://www.spod.com/contact-us
DO NOT USE! The app is very user friendly, but their products are garbage. There is no quality control on their printing and about 30% of my products have huge mistakes in them and my business has taken a huge hit because of it.
Hi Team Room Design,
Thank you for taking the time to review our App.
I'm sorry that you didn't receive what you expected. Have you already contacted our customer support about those issues? We take any quality issues really seriously and we use examples we receive from you to inform our productions and learn from them.
I'll get in touch with you to make sure we can find a solution together.
Sincerely,
Jean-Michel Poupart
Success Manager
I don't know why but for my customers products are saying that it can't be shipped and that is affecting our business and making us look bad.
Hi there,
Thank you for reaching out. We checked your account and the products, orders and everything else look good. The product you created needed some time to synch to Shopify so that all stock states are correct. The two orders that have been placed for the product on April 10th and April 11th are soon in production. I therefore really can't see any issue.
To make sure that everything runs smoothly, could you please send us an e-mail to shopify@spod.com to make sure that there is no issue with Shopify that we can't see.
Kind regards and stay safe!
Robert
Very easy to install, setup and start customizing. The customized face masks were exactly what our customers were asking for at www.makers4medicine.org. Thank you!
Hi Makers4Medicine,
That is always our main aim with the app, to give a user friendly experience whilst still having many features for you to run your business with. Thanks for leaving the review.
I so far have only used SPOD to create a flexfit hat design, fortunately I ordered a couple to check the print quality. After several weeks, the order finally arrived and I was majorly disappointed. My design was transferred via a low quality heat transfer film, very low resolution, weak colors, and the transfer film is visible against the black material of the cap. Super low quality printing and a waste of materials and time. If this one product reflects the quality of work that SPOD produces, then I would not recommend them. I certainly would not trust them to create products for my customers. Minus 5 stars.
Hello jam catalogue,
Thank you for taking the time to leave your honest review, we're very sorry to hear that you were so disappointed in our services for your cap business. We do hope that you reached out to customer service over this, since it's vital to have these cases reported so that we can push for improvement in the printing processes of these products. If you ever decide to give it another go, the flock print might be the better choice for caps as with this printing technique, the designs are cut from a foil and pressed on and, thanks to its velvety quality, it has a bit of a feel of embroidery.
As you say, one product does not reflect our general quality standards. Thank you for reporting this.
I am also very disappointed. The print quality on my sample order for shirts and caps was really faint/pallid. I´m still waiting for a customer support feedback. A white print on a black snapback is really realy bad and you can see the stitches through the print. My sample shirt, designed with front and backprint, came without the backprint. I would not recommend SPOD at the moment.
Hello Florian Winkelmann,
Thank you for leaving your honest review. We're very sorry to hear that you were so disappointed in our print quality, however, we could not find a message with the email address connected to your account. Have you maybe mistakenly reached out to Shopify and not us? Please make sure to send the request to service-eu@spod.com again in that case so that they can issue a refund and open a case with production over the missing print and bad print quality. Also, please bear in mind that our customer service colleagues had some time off over Christmas (including the 24th) and the same holds for New Year's (31.12. and 01.01.) which also delays responses. You can find this information also in our FAQ: https://faq.spod.com/hc/en-us/articles/360016383694-What-Are-SPOD-s-Working-Hours-and-Holidays-#article
For the cap, our recommendation is currently to use flex or flock printing, as it is much more suitable for these kinds of products: https://www.spod.com/playbook/news/flex-and-flock-now-available.
Perhaps, after the refund was issued, you might want to try another sample order with a different printing technique.