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Customer service is terrible and even though my shop is marked to stop selling an item that is out of stock, SPOD sold it anyway and then tagged it as out of stock with no option to change to a color in stock. Insteand I have to cancel an order or wait....unacceptable for a first time shopper to my store. and the rollover rep who took my call was terrible sounded so annoyed from the get go and definitely didn't go the extra mile. Told me all about the limitations of her job. So why bother with this spod? I have purchased alot but I am done...sorry you should have done better when there's more choice out there....gotta work harder for my business!!
Hi ShopAOKFitness,
We appreciate your honest feedback, and it is true we have had some delays in responding to customer service inquiries. We are experiencing a huge influx of new sellers that have pushed our Customer Service team to the limit. We now have additional staff in the team and seem to have reduced the backlog.
We are sorry to see this feedback as we have produced 12 orders for you over the last seven months without any issues.
We cannot import an order without stock as SPOD has live stock states in your Shopify store, I can have one of our engineers look into the logs of your store to see what happened with your order.
We wish you luck with the future of your business and sorry it did not work out this time.
These guys are amateurs of the worst kind. BEWARE, they show your full name and address in your clients shipments and there is no way to hide it. Not to mention that the quality of their products is much worse than PRINTFUL and other alternatives, and the t-shirts run small...
Hi there,
I am overly sorry to hear that you had a bad experience with us.
For the address: This can be changed w/o a problem. Just drop us an e-mail and it will be adjusted within hours. That we use the Shopify store information per default is related to the fact, that we are sending the products on your behalf and that address problems that cause a return can't be covered by SPOD.
For the print quality I am convinced, that we have a great quality as we are printing with the latest equipment. It would be really appreciated if you could send us a picture of the product. If there is anything wrong this would help us to refund you the order and discuss optimizations with our production team.
Kind regards
Robert from SPOD
Very Quick and Easy to operate. Got signed up and had a product listed all in under 10 minutes. Quick fulfillment too.
Hello The Grilled Cheese Dude,
Thank you for your great feedback, it's so good to hear that you find our app quick and easy to use. We're looking forward to supporting you and your business in the future.
I used this app to create my first product for my store...super easy...actually fun to do! Thanks for user friendly interface!
It's amazing how many options there are to browse, select, and order. Aside from an easy-to-follow manual, it also lets you create last-minute products based on trends or memes, which I found extremely useful. Best Quality and 100% reliability. Amazing application!
Hello Snehal's Art and Thank You for your review! We are happy that you find our app easy-to-use and that you find our assortment appealing to your needs. SPOD is here if you need any additional help while on your SPOD journey. Wishing you much success and welcome to the SPOD Family!
WOWZA super easy to use. I am in LOVE and look forward to working with them for a long time! I was able to log in, design and push to the store super fast!
this is a really easy to use app and it allows me to create designs that a lot of other p.o.d dont do
Hi Holiday Vision,
The main focus of our designers is to have the most user friendly experience within the Print-on-Demand app market, so they will be very happy to receive this feedback!
I downloaded and ordered my samples and they were shipped the very next day! It's been 3 days and I'm still waiting on confirmation from my other vendors for shipping. App is easy to use.
I like the app, i dont LOOOOVEEE it.
1. no mockups for alot of things
2. shipping is expensive
3. no etsy intergration
4. quality of print can be better
5. everything smells like vinegar and thats a big turn off with customers.
it is really great for the price tho and i will keep using it for certain hoodies that i like.
check out my website to see what ive created
www.spacecadetclothing.com
Hello,
Thanks for the feedback, I will go through and answer your topics.
1. no mockups for alot of things - We have mock ups for a lot of products but not everything, our aim in 2020 is to have mockups for every single product. In the meantime you could use a service like placeit.net for moore mock ups.
2. shipping is expensive - I am sorry to hear you find our shipping expensive, if you take a look at our competitors SPOD has the cheapest shipping prices. We would love to lower the prices in the future.
3. no etsy intergration - We do not have an integration for Etsy, but you could use apps on Shopify's app store to upload products to Etsy.
4. quality of print can be better - I will look into your orders and see what we could have done better.
5. everything smells like vinegar and thats a big turn off with customers. - Unfortunately this is the nature of Print-on-Demand. We need to add a pre-treatment to make the ink stick to the products, this is gone with a quick wash.
Thanks,
Adam from SPOD.
App could be improved by allowing multiple product options for single design just as other platforms such as CustomCat does. Other than that, excellent.
Placed a sample order on Saturday. It was processed & shipped on Monday. Received it Wednesday. Half the time usually taken to receive my products. Quality was exceptional as well. My only change would be to separate white/light from dark fabrics to avoid smearing. Job well done!
Hi there,
Thank you for your feedback. The multiple product options is a hard nut to crack and we did not find a proper solution yet. But we will continue working on this topic.
Kind regards
Robert