Spreadconnect: Print on Demand

2 Sterne, weil das Handling übersichtlich ist und die Preise ok. Der Aufbau von Produkten für die eigene Homepage funktioniert gut.

Das war es dann aber auch schon.
Wir sind aktuell dabei, ein eigenes Modelabel aufzubauen und hatten viel Hoffnung in die Zusammenarbeit mit Spreadconnect. Wir haben mittlerweile 10 Sample-Bestellungen ausgelöst, wovon keine einzige einwandfrei war. Print schief oder nicht wie bestellt mittig aufgedruckt. Teilweise kamen die Produkte verschmutzt an. Die Verpackungs-Situation ist absolut nicht geeignet für den Versand direkt an Endkunden. Bestellte Produkte per Express haben trotzdem mindestens 1,5 Wochen Lieferzeit, obwohl die Produkte als "Verfügbar" gekennzeichnet sind. Aktuell warten wir noch immer auf unsere Express Bestellung vom 20.08. - Mittlerweile haben wir den 08.09.

Alles in Allem sehr enttäuschend.

Seems like the prices are decent, but I couldn't get a single file to upload, I'm not sure why there's such a long delay in the upload time. I tried several different files with several products and no luck.

EDIT: Customer service unresponsive to email. If you call, they'll answer, but they'll tell you they're unable to take care of pretty much anything over the phone and that you should email. It's a never ending loop of not being able to access the services they promise to provide.

I've been using SPOD for a little over a year. In the last month, their production times have increased significantly (orders will sit for a week before printing) and their customer service response time has dropped as well (one of my inquiries never even got a response). Seems like something on the back end isn't working. I'll be looking for a new POD provider asap. :/

App gave a 400 error repeatedly and needed to be uninstalled/reinstalled before I could use it. After creating an account I was able to place an order for a sample product, but I received an email from SPOD a few days later requesting a government photo ID claiming my account could be fraudulent. Customer service failed to reply to my email questioning the need for a photo ID in order to have a sample shirt printed. Also has by far the most expensive apparel shipping costs of the companies we've considered so far ($6.35 for one t-shirt).

Die App und Anwendung an sich ist super und einfach - Nur ist die Qualität vom Druckergebnis leider nicht nutzbar und sehr schnell abnutzbar.

Die bedruckten Stellen bleiben aneinander und an Stühlen kleben und sehen auch auf vollflächigen Designs ausgefranst aus.

Sehr schade, weil der Rest sonst echt super einfach bei euch funktioniert :)

Horrible. We are a print on demand DTG company ourselves and used them to print just our long sleeves and hoodies as it is very expensive to house all the inventory for every different variant we offer. I would give them 1 star but there are some things that are decent. My customers have had issues with nearly every order. Garments damaged upon receipt, loose threads, holes, etc. Prints are complete trash. As a DTG company ourselves we can see that they obviously do not have any quality control OR have a lack of knowledge in the pre-treating and curing process. We have had numerous garments where the print is rubbing off after the first or second wash. Even garments that did not require pretreat and were black ink only were not cured properly and the ink came right off. Their Spreadshirt brand apparel is nice quality but runs extremely small, especially in womans. This is a huge turn off as we have had many returns due to incorrect sizing. This is partly due to customers not looking at the size chart, so I don't blame Spreadshirt 100% for this. Their customizer is mediocre, it's hard to determine proper design placement from the collar and only one size of the image can be imported, therefore leaving every size S-5X having the same size printed image. For example, a small shirt may require an 8" wide image but an 8" wide image on a 3X looks ridiculous. You would think there would be some kind of human interaction involved in production to ensure that the ratio of image to shirt size is correct, but they claim this is not possible with their system. I can assure you it is possible as we use the exact same equipment and it's so simple to resize an image that our grade school children who frequently operate our equipment can do it. The only thing that I can say that they did right is they were always prompt at refunding damaged or misprinted items. We also will give them top honors for their speed, they definitely are the fastest POD service. Sometimes they were even faster than us and our turnaround is typically 24 hours from the order placement to slapping a shipping label on the product. Maybe they need to focus on quality control instead of speed. We are just simply tired of disappointing our customers and processing refunds and replacements. App deleted. We will continue to print in house as we do not have these issues.

What a bummer - I loved the app; it's super easy to use and integrate for my shop. BUT their printing quality on EVERY order was awful. They were quick to reply to my emails and refund my money, but that wasn't what I was looking for. If I'm going to use a company for printing, I expect good quality printing, not an immediate refund for constant mistakes. Pretty disapointed.

I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.