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Hands down the best POD service I have dealt with, their production and shipping times have exceeded my expectations with most orders shipping the next business days and have had no quality issues. I look forward to growing my business with them
Overall, I'm satisfied with the products and prices from this supplier. However, there is no way to sync the different shipping tiers from SPOD to the store via the app. SPOD offers 3 tiers of shipping: Standard, Premium and Express. However, I can only select the type of shipping I want if I place orders via the app. If a customer places an order via the store, the app assumes that the order shipping is standard (even if I have set different tiers in my own shipping methods on my store). According to Shopify's Support Team, SPOD needs to activate "App Shipping Profiles" in order for the correct shipping method to be allocated to each order.
Hi ZERMANK Apparel,
Thank you for your feedback and I'm happy you are satisfied with our products and prices.
When it comes to the shipping profiles, we currently do not use the "App Shipping Profiles" but we are working on implementing it. However, it is possible to use the different shipping tiers for your customers, without placing the order yourself. You can find all the information here: https://faq.spod.com/hc/en-us/articles/360020928319-How-can-I-configure-my-shipping-rates-for-Shopify-
If you have any questions, please don't hesitate to contact our customer support: support@spod.com
Sincerely,
Your Spod Team
this app make the business part easy to sell the best tshirt you can create using desings provided for you or better you can use your own art work:)))
After a rough interaction, and some long shipping issues, the product arrived, the customer is happy and SPOD has been amazing in understanding the issue that did arise. Very pleased with the work they provide, and thanking them for the patience and understanding they not only gave to me, but to my customer. Highly recommend
Hey there,
You are absolutely right. This is a unbearable situation with the shipping to Canada/customs handling and we are actively working on it.
As it means that we need to indentify a better provider, negotiate prices and integrate the new provider it will unfortunately take a while to get this issue fixed.
Right now we have only two options:
* support Canada as a shipping country even if it takes way too long in customs
* deactivate Canada as a shipping country
We do NOT want to deactivate Canada as a shipping country.
To reduce your troubles at least a bit, we will refund you the cost.
Kind regards,
Robert
Great quality and customer support
Hello Down River Designs,
Thank you very much for taking the time to leave us a review. We greatly appreciate your positive feedback!
If you need anything at all, please don’t hesitate to contact our customer service.
Thanks,
Sabrina
SPOD Team
Integration Manager
The app is very user friendly, and there is a large selection of items to print on demand. We were a little disappointed with the print quality of one shirt's logo, but have decided to try that logo in embroidery instead.
Hi AFRO LOVE LLC,
Thank you for reviewing our app, we're happy that you find it user-friendly, but sorry to hear that the print quality does not match your expectations. Could you perhaps send us a picture of the print as well as the order number to support@spod.com? Then we can try and find out what went wrong and maybe find a solution. Thank you!
I use this app as one of my print on demand companies. I am very pleased with the recent addition of the "create your own" feature for my website. It helps generate traffic to my site. Also, the sample t-shirts I ordered were good quality.
I love SPOD. Over the last 4 years, I only had one printing flaw, which I was refunded. Otherwise, it's been a great partnership. Moreover, the manufacturing warehouse is in the same city that I am in, so turnaround time for the brand is AWESOME.
I'm looking forward to more years to come with SPOD
Hi Teddy Blaze,
Thank you so much for your review!
We're delighted to hear about your excellent experience with SPOD over the past four years. It's great to hear that our turnaround times and local manufacturing have been beneficial for your business. If you need anything at all, please don’t hesitate to let us know. Looking forward to many more years together!
Thanks,
Sabrina
SPOD Team
Integration Manager
I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.
Hello REP U HBCU Apparel,
Thank you for your feedback, we're so sorry about the delays both in production and in getting back to you. Indeed, we have been struggling with reduced capacities in our production facilities and had to increase our production times. At the moment, it takes us about 7 business days to produce approximately 50% of the orders coming in. Approximately 90% are produced withing 10 business days. However, we will hopefully be able to increase capacities shortly to reduce the procution times again.
Similarly, we have been dealing with a lot of incoming mails and phone calls and are in the process of reducing the backlog there as well.
We try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
Not what we though in the beginning!
It's cheap and (sometimes) fast. However, the customer service is the worst in the business, we've been in this for 6+ years and work with a variety of PODs as well as our own studio prints.
We've had complaints about staining, fading, incorrect items sent (sometimes offensive to the recipient)
International shipping is a disaster. No tracking, no guarantee, no refunds, lost orders.
Bottom line, cheaper isn't better. We will be moving away from SPOD and back to other providers