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Print and shipping times are stellar - super fast and easy to track. SOMETIMES the shirt printing could be crisper, especially around the edges of lighter colors on darker shirts. Really, REALLY easy to get up and going, very intuitive app, dead easy to just make a zillion products. Prices are lovely, as well.
Horrible app.. they have amazing quality products and prices... but they lack in the shipping department.. order going from the states takes more then 30 days to ship and they say fast turnaround times yet their shipping takes so long I would rather deal with a company that takes a week to make an item but ship it in 3 weeks total then deal with this... also they aren't very good at responding and you can tell when you tell them the order is taking so long that they wont change it to make it faster because they just inform you how long it takes instead of telling you why and why they cant make it faster.. a joke.. no customers want to wait 30+ days for a shirt... they ship to australia within 21 days yet to canada right above them takes over 4 weeks...
Hello, we are sorry to hear you have had difficulties with orders going to Canada.
We checked your two orders and they left our facility in under 48 hours after being ordered on a Saturday.
Unfortunately we cannot influence what happens in customs in Canada once an order leaves the SPOD factories ,
We also wish that the customs check would be faster, but sometimes there are delays.
Kind regards,
Adam from SPOD
really not made for international shipping.I ordered a sample a month ago. after tones of email finally got a reply. i have to look for my order over the entire country looking for a number which is not a tracking number. THEY DONT CARE about your order.
but... I do recommend this app inside the US. good quality. great interface and very easy to use. you can add a layer on top of another layer and this is great, you can add your logo. lots of items to choose from. fast fast fast shipping. friendly and fast reply from customer service.
the problem is ...they switching to the dark side when you have to ship internationally. no reply. no support. everything is completely different. you have to find your package.and this is not great.
The app is working pretty good. Easy to navigate and to use.
I just would like to express my disappointment during the migration.
Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer.
Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management?
Also send an email same standard text as a reply, they do not even take a look at your case.
Once again, I waited patiently for 6 days!
Hello Sweats & Tees, Thank You for your review. First, I would like to apologize for your experience as described in your review. I was able to see your pending order and the notes from the four times you were able to speak with someone in Customer Service. Your order has shipped as of today and should be on the way to your Customer.
As far as the migration, we are doing everything that we can to support our merchants during this time. Production Teams are now working 24 hours a day and 7 days a week to get as many orders out as possible. We apologize for any inconvenience this may have caused, but we are positive that the changes being made will show how much we truly appreciate your business and all other SPOD Merchants.
Again, we would like to apologize for your experience and I want to ensure you that your concerns have been heard. Thank You again for the review, we truly appreciate your time.
The Women's Cropped Tshirts are always SOLD out. Spoke to them a number of times and it's the same problem. Spod; I don't have a product to sell if your T-shirts are always sold out. At the moment I'm writing this, there is no medium and small in the Women's cropped T-shirt. People have been to my site and been asking why Everything is sold out. SPOD can you please explain? Getting ready to pull the plug.!
Hello IERROS,
Thank you for your feedback, we're so sorry to hear that your are affected by the dificulties we are experiencing with the suppliers for some of our products. The feedback we have from the supplier for the cropped t-shirts in deep-heather is that they will be in stock again at the end of June, all other color variants should be avilable in all sizes. Apologies that we cannot give you a more precise outlook on this.
If there's anything else we can do, feel free to get in touch at support@spod.com anytime.
So far so good! I"m especially enjoying the mason jars! Now, if only you can bring in scrubs. Scrubs would make my day!
This app is very easy to use and intuitive. I just published my first design and will begin migrating other designs using this tool.
Horrible. We are a print on demand DTG company ourselves and used them to print just our long sleeves and hoodies as it is very expensive to house all the inventory for every different variant we offer. I would give them 1 star but there are some things that are decent. My customers have had issues with nearly every order. Garments damaged upon receipt, loose threads, holes, etc. Prints are complete trash. As a DTG company ourselves we can see that they obviously do not have any quality control OR have a lack of knowledge in the pre-treating and curing process. We have had numerous garments where the print is rubbing off after the first or second wash. Even garments that did not require pretreat and were black ink only were not cured properly and the ink came right off. Their Spreadshirt brand apparel is nice quality but runs extremely small, especially in womans. This is a huge turn off as we have had many returns due to incorrect sizing. This is partly due to customers not looking at the size chart, so I don't blame Spreadshirt 100% for this. Their customizer is mediocre, it's hard to determine proper design placement from the collar and only one size of the image can be imported, therefore leaving every size S-5X having the same size printed image. For example, a small shirt may require an 8" wide image but an 8" wide image on a 3X looks ridiculous. You would think there would be some kind of human interaction involved in production to ensure that the ratio of image to shirt size is correct, but they claim this is not possible with their system. I can assure you it is possible as we use the exact same equipment and it's so simple to resize an image that our grade school children who frequently operate our equipment can do it. The only thing that I can say that they did right is they were always prompt at refunding damaged or misprinted items. We also will give them top honors for their speed, they definitely are the fastest POD service. Sometimes they were even faster than us and our turnaround is typically 24 hours from the order placement to slapping a shipping label on the product. Maybe they need to focus on quality control instead of speed. We are just simply tired of disappointing our customers and processing refunds and replacements. App deleted. We will continue to print in house as we do not have these issues.
Hi Made in the EighTees,
Thank you for your review.
I'm sorry you faced such problems concerning your orders. Have you contacted our customer service about those?
Feedbacks like yours are really important to us, and I will have a look at what you described about our print quality. The print shouldn't wear off like that at all. I'll contact our production directors directly to report that issue.
Concerning the designer, we are planning on improving its functionalities this year, to make sure that meet the standards the industry has.
Thank you again for taking the time to write us a review.
Sincerely,
Your SPOD Team
Thank you
I use this app for dog bandanas but come to find out they're just regular bandanas. One size means the biggest you can find? Very disappointed with this product.
Hello BadDoggo,
Thank you for you feedback! We're sorry to hear that you are not happy with the assortment we provide. Indeed, if you have a different supplier for bandanas or specifically dog bandanas, we would be happy to receive your suggestion at service@spod.com. Thank you!
SPOD is awesome, the product items are great the printing great quality even tho the quantity is short at times customer service responded with great information about the days in which the restock takes place. My customers are very pleased with shipping times. I look forward to the updates to the platform and product catalog. Thank you SPOD
Hello VORVAEH.COM,
Thank you for your honest and kind review, we're glad to hear that you are happy with our services despite the occasional stock out problem. Also, thank you for being a sympathetic and patient merchant and we look forward to supporting you and your business in the future!