Spreadconnect

Hello Jack Cook llc,

Thank you so much for your great review of our app, it's so good to hear that you found it easy to use, especially since uncomplicated usability is one of our key objectives. We're happy to be part of your business and to support you in your future ventures.

Hi Fiddling Cat LLC,

That is exactly what we do, you sell the product and we take care of the rest. Thanks for leaving the review.

Hello 800 Gifts,

Thank you for taking the time to update your review on our app.
We also hope that the situation will remain stable enough so that we can increase our production times again without endangering our colleagues in the production facilities.
Please do feel free to send any and all customer feedback our way, this is vital information to us with which we can in turn contact the facilities and find sustainable solutions. Thank you in advance for this.
As soon as we know that capacities can be increased, we will update you via newsletter and on the FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article

Hi, 1212Designs

Thank you for the review. Would you mind letting me know what screen resolution you are using and which button exactly isn't loading?

Thank you again for the review and I'm looking forward to hearing from you.

Thank you for your feedback. For security purposes all accounts must be verified before orders can be produced. Once your account has been verified orders would move into production and continue as normal within the 24-48 hour production time.

Hello Trinity Mom,

Thank you for giving us your honest feedback, we're so sorry to hear that you were unsatisfied with our services.
We did struggle with reduced capacities in our production facilities over the past weeks as well as a very high backlog of emails and calls in our customer service which is why we had to up the production and response times.
On June 24th we were finally able to reduce production times to 4 business days for ca. 50% of the orders and 6 business days for ca. 90% of them. Also, we now have more people helping out our colleagues in customer service and try to get back to all requests within a maximum of 4 business days.
We know that this can still be frustrating for our merchants and try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article

I can see that your store is closed now, perhaps you would still consider sending us pictures of the orders that were not to your satisfaction to support@spod.com, so we can try and find our what went wrong and maybe still offer you a solution for compensation.

Hi Hive Swag,

We are glad to hear you are loving the app so far, thanks for the feedback.

Hi RocketSurf Action Wear,

Thanks for the feedback. We reached out to you to see if you are interested in meeting with our User Research department to understand where we could possibly improve the app. Feel free to reply to us and we will get that set up straight away.

Hello Trail Dogs Coffee Co.,

Thank you for leaving your honest review, we're very sorry that the order could not be produced promptly due to a stockout of the product.

Please note, though, that we do not charge the money from your credit card but simply authorize the amount to be withdrawn once the order ships.
We could see that you now also got into contact with customer service - we advise that this always be the first step to find out what is going on, since we feel that our services can be judged wholly only after we've been given the opportunity to react. Thank you!
The order is currently in production, we hope that you will be happy with it once it arrives.