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I played around with a few different pod apps but this one was the best. easy to navigate and has great features so you can track everything.
Hi YETHIA unique,
It is great to hear you chose our app, we work hard to provide the best possible usability in all areas of the app. Thanks!
Called 20 times, wished to get a call back, wrote several emails. Just all that to get my sample order done. Its been a week now and its still " waiting for production".
They say "my account needs to be verified" although my email is verified, my credit card informations + my address is verified, even the products are listed in my shop!!!! What else do you guys need? Ive customers waiting, its almost Christmas time and the black week is coming.
Do you guys really wish to destroy businesses with your very very bad communication? Everyone who reads this and have the same problem, i wish you the very best and please dont spend your time and money here on SPOD.
Thank you for your feedback Laws Customs.
We are sorry to hear you were having issues with getting into contact with us. Our customer support line (+1-724-832-6290) is open Monday to Friday from 8am to 6pm EST, and we do our best to reply to emails within 24 hours. It is required to complete account verification prior to fulfilling orders, as this protects the platform from potentially fraudulent activity. We understand how waiting can be frustrating, however the account verification should be completed when you open your account, prior to placing orders - to help avoid keeping any orders on hold while the verification process is completed. If you need further assistance please contact us via support@spod.com.
Don't use this app. At least not until they fix a major issue with it. When creating a product and pushing the product to your store the app uses massive image files of the .webp type. When I say massive I mean MASSIVE. On the order of 12 to 15mb per image. That's PER IMAGE so if you have men's collection for example and you have more than just a few items your PAGE LOAD SPEEDS are REDUCED TO A CRAWL. Pages were taking 10-15 seconds to load. You could use an image minimizer app but of course that costs money and doesn't overcome the second problem which lies with Spreadshirt's shipping. The shipping costs are based on the total cost of the order and those COSTS ARE HIGH. You can be sure that when a customer reaches checkout and sees they're getting tagged with $25 in shipping for an order over $100 they will frequently abandon their carts. $25 equates to another product purchase on another site and you can't subject customers to these expenses in the age of free shipping from the likes of Amazon. It's unfortunate because I like the app itself aside from the image file size issues and they have an excellent product line and color options. Get the two items I listed changed or at least improved and I'll come back.
Hi,
Thank you for your feedback!
Regarding the image size - a 12-15mb per image is not possible. We're using precicesly the format .webp to reduce file size. Could you please contact us via support@spod.com and we could check your store from our end.
As for the shipping - please note that shipping is calculated on the product cost, not the price you charge your customer. As we're having the best prices of the industry you will barely see any higher shipping costs, except you're starting to have really big baskets.
Print quality is trash. I ordered a shirt with a PINK graphic and received a shirt with a faded white graphic instead.
Edit: I've already contacted support with pictures and have yet to receive a response.
Hello The Only Standard,
Thank you for giving us your honest review, we're so sorry that the print quality did not match your expectations. Please reach out to our customer service via support@spod.com with a picture of the print so we can find a solution for this and also find out what went wrong.
It's crucial to us to have this kind of feedback with pictures so we can improve our service, otherwise we cannot do this. We see that you have another order with us that is still being produced, we hope this one will meet your expectations.
It's important to keep in mind that, due to the print on demand nature of our business, we are printing with DTG and not screenprinting. Let me send you our FAQ article on what this means in terms of how a DTG print will look: https://faq.spod.com/hc/en-us/articles/360019511033-Differences-in-Colors-Monitor-vs-T-Shirt#article
It’s such a shame that this app is so terrible, because their prices are great. Every time I try to contact customer service either they dont reply or when they do, they reply with nonsense that has nothing to do with my issue. 24-48 hrs production time? I placed an order 7 days ago and another 3 days ago and NOTHING. I wouldnt trust them with my businesse’s reputation.
Hi In Bloom Accessories,
I'm sorry that you couldn't get a hold of our customer service. I would be more than happy to help you solve the issues that you are facing.
Unfortunately, I can't see any orders in your account. Would you please send me a screenshot of those orders, their IDs, or any relevant information?
You can write me at shopify@spod.com.
Thank you for your understanding.
Sincerely,
Jean-Michel
Success Manager at SPOD
Customer Service is great! Print quality is not!
I was very excited that the SPOD app provided a more rounded customise option for my customers, without having to spend even more money on an app add-on. I was also impressed by the reviews in general. So I linked it to my store and spent the next THREE WEEKS developing and syncing products.
It was not until I ordered my first sample product (delivery time was fine) that I realised the print quality was totally unacceptable. I had used a simple graphic design on a women's premium long sleeved t-shirt. But the colours bled into one another and the smaller details were completely unrecognisable. Dreadful quality!
Perhaps my quality expectations are greater than other people. Although I doubt it. However, if I had just listened to the small percentage of reviewers who highlighted an issue with quality, I would have saved myself a wasted three weeks of work!
Yes, it may have been a dodgy print, but how many of my customers would also receive a similar quality? I couldn't risk the reputational damage to our young company.
My advice? Try it, but order yourself at least one decent sample STRAIGHT AWAY. Then you will know if the print quality is up to your personal standards, before potentially wasting so much time creating products that are simply not up to scratch. So disappointing.
SINCE THIS REVIEW, SPOD customer services have reached out to me. They are extremely friendly, approachable and helpful. There is much I like about SPOD in general, but for now I will continue to avoid it until I can be more sure about the quality consistency issues.
Hi Needs Mutts,
Thank you for taking the time to review our App.
I'm sorry you received a low-quality print. To what you are describing, it sounds like you received a print mistake. Have you already contacted our Customer Support? If you send them a picture of your product, they will be able to refund the faulty item.
This is not something that happens often, but I'm sorry that it had to happen for your first product. I understand that it is frustrating for you, after 3 weeks of work.
I will personally contact you to fix this issue together.
Sincerelly,
Your SPOD Team.
When I started with Print on Demand I was using Printful for my Shopify store, however, I quickly realized that their prices were not competitive.
I switched to SPOD (Shopify print on demand) the prices were much better, however
after uploading 40 items I then tried to push them to Etsy. The SPOD images do not sync with Etsy and if you try to pin to pinterest the images are too small (Pinterest actually banned me because of this)
also the quantities do not sync with Etsy either. I would have to go thru the process of doing all new mockups and changing the inventory count which is lot of time wasted. I now use Printify which syncs to Etsy easily. Hope this helps anyone who is looking into a Print on demand business.
Hi Lees Cool Tees,
Thank you for your feedback. We are indeed currently not supporting Etsy & Pinterest. However, we are working on expanding our app to support other platforms. I hope you enjoyed the other aspect of our app and that you might come back soon, once it will be possible to use other platforms.
Have a great day!
I love this! Thanks for helping me develop my new brand. I find this easy and convenient and I am ready to make sales!
Easy to use, prices could be a little less expensive to increase margins, great app and would definitely recommend.
Hi ThriftShop,
We try to offer the lowest prices possible to leave you as much profit to support the growth of your business. Thanks for recommending us!
Great app, really easy to use, great products, great shipping times, great prices. Looking forward to making lots of
fantastic designs for my customers
And we are looking forward to send lots of fantastic products to your customers!
Thank you for the review and the kind words.
Cheers
Robert