Springbot

OUTSTANDING CUSTOMER SERVICE. We're a very small team and we don't have time to dive into our analytics every week and come up with new marketing solutions. That is where springbot comes in and bring new ideas to the table every meeting.

It was a learning curve. I used to use Omnisend. I am not very computer saavy but they helped me to grow my company. I had to lower my costs so I changed to a smaller company Machine Labs and am happy with that. The conversions from emails did work well. I had to help Springbot improve a lot of their errors. They did have a Messenger ads and Ad Roll but at cost. I suppose it helped get some return. I would rather use my money to do some FB ads direct to get people in the door. I hope they improve slowly.

Springbot have enabled us to increase both revenue and traffic via their Email Campaign, Adroll module and Facebook marketing expertise. They are responsive to email and provide great customer service and assistance.

The customer service that Springbot offers is so hands on, so genuinely caring that I often wondered how the company creates such a consistently thoughtful team. Though I worked mostly with 1 team member to set up my account, my triggered emails, etc and another to handle my dynamic ads through FB and Instagram, honestly no matter who I got on the phone in a pinch was so immediately responsive and helpful. I am not the most intuitively techie person, but they guided me through every step with patience, humor, and a thorough understanding of their systems. They went above and beyond in communication and support. The only obstacle to the process was my own procrastination about learning yet another system which, once set up was very easy to navigate. (And setting up just took a little time but was not complicated.) The only negative I will say is that though they were working on improving their mail templates and ease of use there, their program was simply not yet on par with the capacity of Mailchimp a few months back when I set up with Springbot, and they didn't have as many fonts. That said, they may have already made the improvements they promised in the near future, I just chose to continue where I was in that arena.

We have been using springbot for over a year and can't say enough about it - it's a great tool to gain insights into your customer base and pull data against all your marketing initiatives - all in one dashboard. Complex in it's functionality with complete user ease. We do a lot of influencer marketing and their trackable links was vital to understanding which partnerships drove return. In addition to being a great tool, the team at Springbot is outstanding. From the on-boarding period all the way through to when we transitioned to your account manager - they gave relevant insights into our industry and were always willing to work to find the best solution for our needs. If you're feeling over-whelmed with pulling data from different platforms and want to get a better handle on your overall marketing activity and ROI - Springbot is a wonderful resource.

So far the experience has been great! Carter and Joe were a great sales team! They answered all of our questions, and took the time to get to understand our company. Looking forward to the experience of working the rest of our SpringBot Team!

Super helpful organized team.

Helped increase conversions and traffic immediately.

100% recommended!

The Springbot staff was amazing at listening and identifying our needs as a growing e-commerce company. The customer service is exceptional and our questions and concerns are always answered in a timely manner. Digital marketing is a whole new world and Springbot helped us take the plunge and understand how to expand our digital presence. The Springbot dashboard is easy to navigate and understand. We highly recommend the Springbot app!

I continue to be very impressed with this service. With as many clients as they must have, I am always impressed at how connected they are to my business; like the fact that they are actually subscribed to our newsletter and generally seem to have the pulse of what's going on with us, and thus, where improvements are needed. I highly recommend Springbot to any small, medium or large e-commerce business.
Furthermore, you can call them by phone and an actual person answers and helps you on the spot; no email, opening a ticket and someone will get back to you. This alone puts them over the top on my book. Thank you.

The team from Springbot has been very helpful, and patient with me, I would definitely recommend giving them a try.