QuickSync ‑ All in One App

Unfortunately, our experience with QuickSync has been extremely disappointing, and ultimately very costly for our business.

We originally used QuickSync to synchronise our Shopify store with TikTok Shop, but we experienced ongoing problems with inventory levels being incorrect. This resulted in customers placing orders for products that we didn’t actually have in stock, which was incredibly frustrating for both us and our customers. Despite raising these issues, we didn’t feel that we received the level of support we needed.

Eventually, after deciding to move to a different app, we contacted QuickSync support and asked them to delete all of our products from TikTok Shop. What happened next was devastating. Our request was misunderstood, and instead thousands and thousands of products were deleted from our Shopify store itself.

This was a catastrophic mistake for a business that had spent years building its online store. We were left with a completely empty website and will have to spend months trying to recover and rebuild our product catalogue. The time, work and financial cost to our business has been enormous.

We understand that mistakes can happen, but when dealing with thousands of products belonging to a business, we believe there should be much greater care and safeguards in place before carrying out such a destructive action.

We would strongly advise other Shopify store owners to think very carefully before relying on QuickSync for their product and inventory management. Our experience has unfortunately been extremely damaging to our business.

Not suitable for multiple Etsy listings sharing the same SKU

I explained my setup clearly during the onboarding call, one product with one SKU appearing across multiple Etsy listings. At no point was I told this was something QuickSync couldn't handle.

It was only when I was already in the setup process that their support team informed me they couldn't sync the same SKU across multiple Etsy listings. Their suggestion was to assign different SKUs to the same product, which would break my entire warehouse and fulfilment process.

When I challenged this, the support agent responded by questioning why the same SKU would ever appear across multiple listings, which is a basic and completely normal Etsy seller setup. For a company selling an inventory sync tool, not understanding how Etsy shops are commonly structured is a serious concern.

This limitation should have been flagged on the induction call. It wasn't, and I wasted time as a result. I am shocked that a company specialising in inventory sync has such a limited understanding of how Etsy sellers actually structure their shops and how SKUs sync.

Shocking app, I have had to contact support four times advising that my inventory between stores is not syncing. Each time, they tell me the same thing, we need to resync! If I have to resync every time I receive orders, what is the point of the app? I have received emails from support, advising all is fixed, a few days later, the same issue! I have had to manually check my inventory four times, due to selling on both stores and them not syncing. I have cancelled, as they clearly cannot fix the issue and they never seem to tell you how the issue is caused, as I don't believe they even know why themselves! It is like they are programmed to read a script to you, as every agent says exactly the same thing, basically no idea! I would not waste money on this app!

Products randomly become unsynced and support are not able to tell you why and you aren't notified about it. There is no point in the app if it can't sync products.

There is no documentation to follow and support just tell you the products are not synced and to manually add them to the sync list again.

Complete Rip OFF for £60 a month, DO NOT USE ! They don't actually have a Technical Team, just some customer service agents that drag things out and don't resolve anything

I been on the chat and waiting for the customer service team for 3 days now. Basic issues like not connecting to ebay, or sync listings across,. Kept being told from their end its all fine maybe ask ebay? }

Just a joke, only 22 out of 747 products we listed. Out of the 22 none were available to buy as they were 0 stock! Clearly no large data sync. This is my experience , I would seriously avoid!

Look at your other options, they provide so much more some for even 1/3 of the price. Others with same price hare proper companies

If I could give zero stars I would. I have no idea how they were able to go into my Square account and make changes to the locations and stock tracking. Sure, they have 24 hour support, but the people can't actually help with much, and there is so much waiting for their developers to get back to them, and little to no solutions. I ended up having to manually turn stock tracking back off, re-do inventory, and re-assign each individual item to the proper location on HUNDREDS of items. I asked to do a backup before attempting to sync again, and they assured me it would all be fine, but it was not. I just wanted to sync each of my two locations in Square with separate Shopify stores. It did not work, everything got mixed up AGAIN. I am so upset, and support just told me to not worry, I just needed to wait more to see what to do next. It was already 5 days. I now have the most tedious process ahead of me to undo their mess one more time.

DO NOT use this app if you are bringing your inventory from Square into Shopify, you loose ALL your images! I thought this would be perfect since images don't export with Squares CSV file. This would HAVE been awesome if I could have brought images over. Now I have weeks of adding images one x one, ugh!! FRUSTRATED!!

The UX-UI of this application is not the best, and the back-end responsible for syncing your products is spotty at best in frequent cases. It will work some of the time, half work other times, and sometimes just not work. Telling me the product is working then wanting me to provide more data for their product to try to fix it again, and again, etc...
Support and developers seem to have little insight into what is going on. Avoid unless you have no other options.

Said nothing about added cost for multiple integrations. The monthly price quickly triples if you sell on more than one platform. Also, it mentioned video syncing for etsy. With this added feature, the price easily becomes 6-7x what is advertised as the monthly cost of this app. Waste of time.

If you care about your inventory, do not use this app.

I contacted support because the inventory sync between one of my 2 locations and Square was not syncing.

I was still slowly ramping up on the product, so only had 4 products synced.

Well that support person managed to wipe out the entire inventory of 700 products. All my inventory was wiped out to zero. I only had 4 product synced and somehow the app felt entitled to wipe out the inventory of every single product I had on Shopify.

This is horrible and could not fix the problem after 4 hours. I could not keep my inventory at zero for longer without any more sale so I deleted the app and now I have to refill inventory manually for 700 products.

Stay away, this is extremely unprofessional app. I had good experience with support the first few times I interacted with them, but at the end of the day, if the app deletes my entire inventory, I can't use it anymore, this is about the single worst thing this app could have done.