Square Integration ‑ DPL
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The customer service team is helpful, but their developers are not available during the day for my store when I normally need them, which is EST. The inventory doesn't update itself when you update skus, the developer team has to do it manually, which is proving to be problematic so far. I'm giving it a chance and will update the review after we see how it goes.
Update: it was VERY challenging to get the team to manually sync the inventory. Now the app is overwriting my shopify product images with the product images we have on square. They basically told me their app couldn't do this and that it was my problem, even though this is the only square integration I have on shopify. I had initially given them a 5 star review, which went down to a three, which I'm now putting down to a 1. Honestly this app does not work as advertised, is expensive, and will potentially overwrite product info even when the correct app settings are used to stop that from occurring.
dear,
We’ve thoroughly reviewed your concern and provided a detailed demo video explaining the process. The video clearly shows that the issue did not originate from our app. That said, we are more than happy to assist you in identifying any other challenges you may be facing.
We’ve reached out multiple times via email and phone to offer personal assistance, but have yet to receive a response. We genuinely want to help you—please get back to us at your earliest convenience so we can address any concerns together.
Best regards,
DPL support
Awesome service, Thank you Hem !
easy to operate. The agent was very helpful
great customer service.
Surya did a really good job explaining the issue I had to me and it helped immensely in understanding why my products weren't uploading from square to Shopify
We've used Square for years but needed a robust online shop option. This is a great option that allows us to use the existing POS products we've invested in (which are brilliant in Australia) without a new investment in the Shopify technology that doesn't operate well here yet.
We've had some technical issues but Surya and the team fixed them quickly and even provided a small discount as we are a charity which we greatly appreciate.
It looks like a great integration, very clear and will allow us to optimise across two platforms. Reasonable price to avoid costly equipment upgrades and more training on new POS system.
Great app and easy to use
Great App and amazing support!
Support is Good. They are responsible and can assist in the call. App has some limitations. Sync orders and inventory levels - are Ok. Product synchronization can add some errors. Just a last case - you can sync a product just after renaming this product in Shopify.
Great and quick support. Ronex i great.