Recensioni (146)

Valutazione complessiva
4
Numero di recensioni per livello
  • Il 73% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 14% delle recensioni ha 1 stelle
7 agosto 2024

Great and fast customer service!

We are working on building out our loyalty + rewards program, and Sid was very helpful in answering all the questions I had.

The tool itself is very user friendly for anyone that doesn't have the experience.

BIOLYTE
Stati Uniti
Oltre un anno di utilizzo dell’app
29 luglio 2024

Whenever I have a question about my account, Stamped customer service always handle it in a jiffy.

Violet Botanical Skincare®
Stati Uniti
Oltre un anno di utilizzo dell’app
4 giugno 2024

I have been using Stamped.io's review app for over three years and recently upgraded to the Pro plan, adding their loyalty program. While the app has some limitations, I requested customizations to better suit my website. The team at Stamped.io, especially Ashok, has been outstanding from start to finish. They are always quick to respond and address all my detailed requests and customizations efficiently. Ashok and the other team members consistently exceeded my expectations, and I am deeply appreciative of their assistance. Without their help, the process would have been challenging. Initially, I had doubts about whether this app could meet my needs, but their exceptional support has given me complete confidence. I highly recommend Stamped.io to other store owners looking for a reliable review and loyalty program solution.

wunderkids
Canada
Circa un mese di utilizzo dell’app
29 giugno 2024

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
Brasile
Circa 24 ore di utilizzo dell’app
12 giugno 2024

Ben at Stamped was so knowledgeable and fast for all the needed customizations

Browne Trading Company
Stati Uniti
7 giorni di utilizzo dell’app
6 agosto 2024

Desinstalé la aplicación en Junio, estamos en Agosto y me siguen cobrando mensualidad

Trauko
Cile
4 mesi di utilizzo dell’app
18 aprile 2024

I switched to this app and the experience has been abysmal. In the last month I have had the following issues

1. Customers orders not synced to accounts

This took over 2 weeks to get a response to, despite it being a "known issue"

2. A pop up appears after checkout that I did not install and can not turn off. Support CAN NOT FIND THE CODE in my store to turn it off.

3. Rewards do not work. A Customer redeem rewards, they do not receive their coupon (via email or otherwise.) On the backend, I (nor support) can find their coupon...

TLDR: This app is not functional.

Be wary. Their review app is good, but this one is awful.

Little Zen One
Canada
22 giorni di utilizzo dell’app
19 dicembre 2023

One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com

Samadoolcoffee
Thailandia
Oltre 2 anni di utilizzo dell’app
Data modifica: 2 dicembre 2023

The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.

Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.

PekoeTea Edinburgh
Regno Unito
Oltre un anno di utilizzo dell’app
Stamped.io ha risposto 19 dicembre 2023

Hello PekoeTea Edinburgh team,

We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.

We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.

Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.

Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.

Thank you for your understanding and patience.

Your partners in success,
All of us at Stamped

26 ottobre 2023

Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)

Murphy & Bailey
Regno Unito
Oltre un anno di utilizzo dell’app
Stamped.io ha risposto 19 dicembre 2023

Hello Murphy & Bailey,

We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. Your feedback is crucial for us to pinpoint areas needing immediate attention.

The problems you've highlighted, specifically with points not updating, discrepancies in points allocation, and the inconvenience caused in viewing customer points and discounts via the POS, are crucial for us to address swiftly. We acknowledge the strain this has placed on your daily operations and deeply regret the inconvenience.

Regarding the delay in resolution and the compensation offered, we understand that these matters require swift action and resolution. Our team is actively working to rectify the situation, especially the intricate Shopify POS integration issues.

We're committed to ensuring a seamless experience for you and your customers. Your loyalty is highly valued, and we're dedicated to providing the support and solutions you deserve.

Your detailed feedback helps us focus on the areas needing immediate improvement. We're determined to make things right and regain your trust. If there are any additional specifics or concerns you'd like to address, please don't hesitate to reach out to us directly.

Thank you for your patience and for entrusting us with your business,
All of us at Stamped