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Seems to have a lot of great features and was relatively easy to set up, but the most important feature (redemption) is confusing and leaves the user believing there's a glitch. To make it worse, all support is via email. So while our client steams over this problem, all we can do is say, "We emailed them." The issue seems to be that when a user wants to redeem awards, there is a discount code ...
Hello Morinaga Nutritional Foods,
Thank you for your review and feedback.
The "Apply Code" function will apply the redeemed code to the cart on the checkout page as well. Our ...
Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago.
“Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty.
Issues have been points not updated, random points ...
Hello Murphy & Bailey,
We're genuinely sorry for the frustration you've faced due to the recent issues with our app, especially regarding its integration with Shopify POS. ...
Installed reviews and loyalty, Some features are not available in australia yet are included in the price. They don't offer a substitute or reduced rate. No live support.
This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 ...
Hi Conquering team,
I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or ...