Stamped Loyalty & Referrals

There are certain aspects such as functions that coudl be better. it glitches quite a bit, but otherwise it's well automated most times. Customer service is quick to reply and helpful.

Such an easy service to customize and add to our store. The price is also pretty solid for the value of offered services. We recently re-branded our store and had an issue with updating our URL within the rewards launcher. The support team was very quick to respond to our ticket and had the issue resolved by the next day. If only all developers were as friendly and helpful.

Prompt response with the issue faced and friendly service from Andrea and i'm happy that the problem had been solved. Thank you.

I have been unable to get in touch with customer support. The entire loyalty suite seems flawed in major ways. Examples:
Customers can only redeem their points via the launcher (which we don't want to use because it's another interstitial customers have to contend with), or in the checkout (a feature that Shopify is sunsetting next August).

We have a dedicated landing page that we're trying to build, however, there is no logged-in state for a customer, despite the page prompting the customer to login. If a customer is logged in, they should be able to see their points balance and which tier they're on. We are paying for this functionality but not getting it.

With regard to earning points, if you want to set it up so that the customer earns more points when they're a VIP, you have to create two different options for earning points. Unfortunately, in the "how to earn points" grid, both options will show. For example, if your non-VIP earns 1x point per $1 spent and your VIP earns 2x points per $1 spent, both boxes will show next to each other. This is a very confusing situation for a customer.

The emails available for this app are really unattractive and require a heavy lift to update and stylize. Be prepared for that!

Finally, we want to add points balances to the customer accounts, however, this doesn't appear to be an issue. Overall, I'm really disappointed with this app and the lack of support I've been able to get.

I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. Outrageous...