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We have recently changed to a Shopify website, using Starshipit to connect with our couriers. We have had few initial, inevitable hitches as we set up but found the staff to be super helpful and supportive. It is easy to use and navigate and is saving us so much time because of the automation. Thank you Starshipit. - Whittle Waxes team
All the team at StarShipIT are always so helpful. The set up process is completed for you and staff is always on hand to quickly help with any issues or questions to do with the App. I would definitely recommend this App if you are looking for faster ways to package your parcels with very efficient help, always!
I thought by using this app it would accurately show our aus post rates, however I have found out the hard way. It doesn't include the full rate so it's not what you think the shipping price is. Do not download this app, there are other apps which show you the full rate. I checked in our eparcel account as well because I was confused why the pricing was different and it's because STARSHIPIT don't accurately show you the shipping rates. So misleading and waste of money!
Thanks for sharing your feedback. We're sorry for any inconvenience you experienced. Good news! You're now able to see the fuel surcharge for Australia Post shipments in Starshipit. You can easily enable it in the settings or reach out to us at support@startshipit.com if you need any assistance. Your input is valuable to us, and we'd love the chance to help you. Thank you!
The customer service is fantastic, and the app really does do it all
Starshipit have been great to deal with, as we have migrated over from Shippit. They are better value and the team and support have been incredible. Can highly recommend, and we haven't even utilised all the functionality yet.
Thanks so much for the positive feedback - we're glad you're getting a lot of value out of our app. Wait until you start using everything the app has to offer! If you ever have any questions or further feedback, we love to talk directly to our customers; you can email us on support@starshipit.com. Have a great day!
This app is amazing, wish we had known about it from the beginning. It's saved us hours and hours of time. Not having to manually enter peoples addresses and weights into AusPost or Fastway etc... Fantastic to see an app developer that works with Australian and New Zealand couriers - finally! The new update that just came out has made the system super user friendly and easy to use. The customer support is awesome as well. Couldn't recommend this app more. Thanks!
We are very happy with this app. It has saved us a lot of time and money by transferring all of our orders from shopify to starshipit. I must admit when I first installed the app there was issues with printing the label formats correctly and sometimes there is an error with manifesting however, the team is very helpful and will look into the issue and help you promptly. I have found Neeraja to be very professional and she has exceeded our expectations with her willingness and problem solving skills to help us navigate our way through starshipit. We now use this app efficiently with no problems and it is super important to have when you are scaling up your business.
We love Star Ship It!
Anthony was so helpful with our onboarding. We had 2 online meetings with him as well as numerous support tickets and he was always so quick to help.
Every time I have had an inquiry after onboarding the whole support team has been very quick to respond and are always so helpful.
The app has saved us so much money and time in postage as well.
We were already using another app, but we started exporting and Starshipit has the best international courier integration. We were supported the entire way, were able to actually speak to the technical department every time we had an issue and I can't speak highly enough about how good an experience it was. Do yourself a favour ! use this app!
We decided to give StarShipIt a go to simplify the process of printing labels than how we were doing it previously. From integration to helping with any questions along the way and giving us a longer trial period to get our heads around how the programme worked, Nikita McCarthy has gone above and beyond. We have used StarShipIt for a couple of weeks now and it is so easy to use and saves us so much time.
Thanks so much for your review - We're so glad it's been working for you!