Starshipit shipping automation

I do not recommend Starshipit.

Over two years ago during our initial onboarding call, Starshipit’s team instructed us on how to set up our product weights in Shopify so rates would calculate correctly. We trusted their advice as experts. We recently discovered that their recommended setup caused our international shipping rates to systematically overcharge for over two full years. We have been quoting customers nearly $90 for international shipping instead of the correct ~$34 physical weight rate.

Not only did this cause us to overpay thousands in shipping fees, but it severely damaged our business by driving up international cart abandonment rates for two years.

When we brought this to their management team, Starshipit deflected responsibility back onto our Shopify settings, the exact settings their own team told us to implement. It has now been 3 days with zero resolution and no compensation for their mistake.

To give a business incorrect onboarding setup advice and then not be accountable for their mistake is unacceptable.

Support has been terrible, would not reccomend star shippit at all, i was promised the world when i signed up and told i would only need the $50 a month plan however they then advised me i need the $200 a month plan and i still can barely use the app it doesnt work half the time and checkout rates are always wrong, i cant even get a hold of anyone to get them to sort it out. The staff also use AI to send generic responses when i am seeking help

I've been with Starshipit since 2022 but I'd no longer recommend them.

Since the latest Shopify update (six weeks ago), two key functions don't work anymore. Updating a Shopify order no longer updates the Starshipit label so you have to manually update in both platforms, and manifesting orders in Starshipit no longer fulfils all line items in Shopify if they don't match. These workarounds are time intensive and error prone and Support
s response to these problems has been "we acknowledge they're problems, but there's no fix, no ETA on a fix and you just need to manually edit everything yourself".

Poor support considering it's not doing what I'm paying for it to do.

We ship over 1000 orders a month through Starshipit, these are the issues that have cost us the most time.

There is no way to find an order by scanning a product barcode. We have to manually type in the product SKU to pull up every order, which wastes a huge about of my staffs time and results in errors.

We have multiple locations in Shopify, and changing the shipping location on an order is a real problem. When you change or split an order, it can take 10 or more minutes to drop off the old location. In that window it shows in both, and we have ended up shipping several orders twice, once from each location.

It does not import the full product details either. Size, colour and so on do not come through, so you are left guessing from the SKU alone.

On top of that, it will not stay logged in on mobile or iPad. When we print a packing slip from inside Shopify, it logs us out on every single order.

Also, no phone support. Our ability to ship out orders is critical so we need to be able to pick up the phone and get issues resolved immediately. There have been a few issues that have taken hours to sort out which brings our warehouse to a standstill.

For a tool this central to our dispatch process, these are basic things that should just work.

GoSweetSpot is much better software, and it's free so will be going back to that.

Couldnt get the app set up, not much support to help and after a month we were charged for the professional plan when we I had selected the starter plan. we will be removing this clunky service.

Uninstalled app in trial, never used it and was still charged for it. Tried to contact their support and the ticket continuously fails to send.

We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.

Would never sync all of our orders. Tried everything in support even using their debug tool to manually sync and it would keep skipping orders. You can't trust this program to manage your shipping if it loses orders.

Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!

The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.