レビュー (192)
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Fabulous app, we do not have many online orders, however whenever we do it's a breeze! We have run into a couple of hiccups here and there, but the support from the StarShipit Team, specifically Millie, has been fabulous in resolving all the issues.
Good but could be great.
+ support is excellent
+ onboarding
+ easy to use
- app is buggy on Mac. I need to use online portal.
- direct print does not work for mac
- expensive for small business
- unable to book pickup for teamGE
Please fix the Apple app.
We have been using starshipit for a few months now and it has been a major improvement to our last platform.
Support has been fantastic everytime I have had an issue.
There are just some simple functions that could be a bit better like the tagging function but overall our team has been very satisfied.
Hi Team Maple & Wattle, thanks for your review, we're so glad to hear you enjoyed getting setup with the support team! We'll keep working on improving the tagging.
Many thanks,
Team Starshipit
We had closed our account after a slight internal miscommunication, after contacting the helpdesk we were able to restore our account very quickly and get back into business. Seth was very good and we are more than happy with the service we received
We only use StarShipIT for the rates, as we use other couriers which are not available with StarShipIT, so can't comment on the app itself. Otherwise, the shipping rates work 97% of the time, however, we are still seeing some inconsistencies with rates not returning. Support have been helpful in trying to resolve the issue, and we are currently working together on a fix.
Good system, has saved us a lot of time in order processing.
Thank you,
George
An excellet program. We have used 3 different shipping softwares and while each has something slightly different to offer, StarShipIT is the most comprehensive with the most features. My only criticisms are the price (I think it needs to be about $10 less per month) and the lack of an SKU summary feature - makes picking multiple orders a bit time consuming compared to having an SKU summary.
This app has been very useful so far in regards to a shipping platform. I’ve had minimal issues and when they arise, the customer service team is quite prompt in getting back to me with a resolution. I would recommend starshipit
Thanks so much for leaving this feedback, we really appreciate it! Happy to hear you're up and running smoothly, reach out to us if you ever need any help :)
We've used Starshipit for a few months and it seems to be pretty good once you get used to it. It has integrated our Auspost, Etsy and Xero orders well. We also found there were several outages in peak trading months which stopped us from packing orders but it seemed to get resolved quickly each time.
It's quite a bit more expensive than other similar platforms so I tested this software last due to this reason.
Great app. Made our shipping more organised and easier to do. There's room for improvement in terms of UI and speed. Do experience some glitches here and there also, but totally recommend it!