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Not really happy with Starshipit due to a few issues:
- It's not fulfilling all of the Shopify orders, so we have to manually fulfill them.
- When I change the default courier, it takes at least a day to update.
- We can only bulk print with one default courier, but we use two, so it's very time-consuming.
Hi Team Tinkle, we're sorry to hear you're experiencing issues with your setup. A power feature of Starshipit is to import Shopify orders and create automation rules, removing the need to manually assign couriers. We can see you're working with our support team to get this setup correctly, and to fix your bulk printing issue too.
Thanks,
Team Starshipit
Lots of problems. We've been onboard for over a month and still having issues. Definitely not the smooth process they made out it would be.
Hi KBN Jewellery, thanks for your feedback. While your onboarding hasn’t been as smooth as we strive for, our team is working hard to ensure Starshipit integrates with your setup, and we’re committed to resolving any remaining issues. Thanks for your patience – we’re here to help!
Usually, I do not like to write negative reviews but we are having problems busy days. System slowing down or sometimes is not working at all. I am happy with the app but it is pretty slow sometimes, they really need to work for their servers!
Hi Body Massager, we know it's been a while since you left this review, but we just wanted to say we value your feedback and apologise for the inconvenience you experienced 3 years ago. Whilst Starshipit is hosted on Microsoft Azure and offers 99.9% uptime, our complex integrations with courier APIs can occasionally impact performance. Collaborating closely with our partners, we're always dedicated to resolving such issues swiftly. You can monitor and subscribe to our system status notifications by clicking the bell icon on this page: https://status.starshipit.com/
Your patience and continued commitment to Starshipit over the years is much appreciated!
A lot of bugs and their team will not care/help. They will usually offer a lazy solution rather than fixing the actual problem.
Hi Alicia, thanks for sending through your feedback, we are sorry that you have been frustrated by our address validation, we would love the opportunity to talk to you but thus far have been unable to make contact. Look forward to talking over the feedback and finding a resolution
If everything worked as it was meant to this would be an amazing app. The problem is when there is a problem (which there are quiet a few) the customer don't care team just fob you off with excuses.
Thanks for your feedback, after discussing with our support team it would appear that the courier configuration issue on your account has now been resolved and you are able to ship successfully, we endeavor to help our customers resolve queries with our partners as quickly as possibly, on this occasion the time to resolve didn't meet your expectations and we have shared this feedback internally to ensure we always improve our customers experience
We were never able to get this app to function correctly with our site.
Be aware uninstalling this app won't stop the automatic debit charges and you will need to contact the company directly if you want to cancel you subscription.
Hi MRB Dev,
Sorry to hear you had issues setting up the app. We just wanted to check if you followed our recommended onboarding process and had a call 1:1 scheduled in with out experts?
The platform usually works a dream when working with our team to get it setup in a way which works best for you, which is available to every business and on any plan. If you missed these emails and instructions on how to setup your onboarding, then please do reach out to support@starshipit.com and we'll get that scheduled in for you.
If not, we'd love a feedback call to understand what went wrong, so we can improve the platform for everyone.
Warm regards,
Team Starshipit
We have started to work with Starshipit only a few weeks ago and it's been an excellent experience so far. The basic features required for our small business are very intuitive and made the Australian Post integration to our store an easy process.
The customer service experience has also been outstanding, our dedicated account manager Holly being extremely helpful and supportive from the start. Thanks Team!
Thanks so much for your review and kind words about Holly. We're thrilled you've found it an excellent experience even though you're only a short time in.
This app has been great for bulk downloading & printing shipping labels, editing order details & giving us dynamic checkout rates based on parcel size/delivery location. Plus, support has been great.
Thanks so much for your review - We're so happy you're making full use of our features and the team have been so helpful!
Starshipit go above and beyond. The customer support is second to none. Albeit integration with various freight providers, checkout rates, rules for multiple location fulfilment, label printing, custom tracking pages or outstanding returns management option. Starshipit have helped us evolve and scale from 1000 consignments per year to over 50,000. There isn’t anything this app can’t do. Having tried various alternatives, this is a one stop shop. Highly recommend to any e-commerce platform striving for automation, efficiency and paramount customer service and communication. Stop looking anywhere else, you’ll never look back.
Thanks so much for this review! We love hearing the feedback and we'll be sure to pass it on to the team!
Great company and very efficient app! Any concerns were addressed promptly, and the team at StarShipIt actually takes the time to check in to see how everything's going. Highly recommended!
I use this to print shipping labels for my online fashion store. I was still previously hand writing on my satchels so this has been a game changer in our work flow! It does half the work for me, love it!
Easy to navigate and use, Starshipit has cut my processing time in half! Whenever I have had any issues or questions, the team has answered and assisted me promptly and they have been super friendly.
Thank you!
StarShipIt is awesome! So easy to use and its integration with Shopify makes it super easy to process orders. Saves us loads time during our shipping process! 5 stars
the best app on the platform, excellent service and also easy use app It totally changed our logistics in an incredibly positive way. Save hours of work each week by integrating your shipping and tracking with Starshipit
Great company to deal with. Scott has been amazing helping us get Starshipit integrated with our Cin7 and Shopify platforms. Starshipit is saving us a huge amount of time with shipping data entry. Highly recommended!
Provides us with a complete logistics solution and support team are great. Only thing we need to really make it more efficient is for shopify tags (or custom fields) to be imported into Starshipit data
Hi There! We just wanted to reach out to make sure you knew that Shopify tags is now available with our Shopify enhanced integration. Reach out to support@starshipit.com for more information.
StarShipIt has helped us save so time on shipping orders. What used to take up to an hour only takes a few minutes now. They are super helpful with onboarding and training and they are happy to help with integrating any shipping provider you currently use. The interface is easy to use and there are many options for customizing it to make things even easier for your store. Definitely consider using StarshipIt if you are looking to upgrade the way you process and ship orders.
We've really enjoyed using Starshipit. Before we were manually entering customer's shipping details into our courier's system. Now Starshipit automatically integrates our Shopify platform with our couriers, saving us heaps of time. We've also enjoyed the little added features, such as correcting incorrect addresses, a personalised tracking page and sending rules.
Great integration + Customer service which is the most important.
Don't look elsewhere, this is it. Stop searching for alternatives, i'm telling you just message them. You will understand straight away what i'm talking about.
Thanks so much for the awesome review - we're glad you're getting a lot out of our software. If you ever have any problems or questions, please don't hesitate to get in touch. Thanks!
Super helpful app, been using for a while and it does give a lot support. I will definite give a 5 star recommendation.
Thanks for the review Xvape! We're glad we've been able to help your fulfilment. Let us know if you ever have any problems or questions at support@starshipit.com. Thanks!
This app is amazing! It does what it's suppose to, and makes fulfilment very easy. Also comes with exceptional customer support! Highly recommend.
Hi there - thanks so much for the feedback. We're really glad our product is helping to improve your fulfilment processes. If you do have any problems or questions in the future, please don't hesitate to drop our support team an email at support@starshipit.com. Thanks!
I searched high and low in looking for a solution for setting up shipping in our store. I wanted the process to be easy and use my standard shipping accounts such as Sendle, Toll, DHL and Australia Post. The support I received from the Starshipit team was nothing short of outstanding, and I was not expecting that. It's easy to use and worth the monthly subscription.
Thanks so much for the awesome feedback - we're glad you're getting a lot of value out of our app. I've passed your comments onto our support team. If you ever have any questions, please don't hesitate to contact them again at support@starshipit.com. Have a great day!
Biggest time saver ever. Has saved me hours of work daily. My only regret is not implementing this app sooner. The customer service and set up help you receive is also 5 star. Couldn't be happier. Thank you to Anthony for all your help during the set up phase.
Hi there - thanks so much for the positive feedback. We're really glad you're getting a lot of value out of our app and saving lots of time every day. I've passed your feedback onto Anthony and the rest of our support team. All the best!
Fantastic app that makes life a lot easier. Saving time and errors as I use multiple courier companies. Awesome customer service helping with setup and any issues.
From the team at Linelink Online - www.linelink.com.au - Another great Shopify App that just works. Covers multiple channels and courier platforms to make a merchants job much easier. We love it! (And use it!).
Been an immense help in growing our business and automating the systems in place to bulk generate large order quantities daily!
Their support team is always readily available to help with any issues needed!
Amazing app! Everything is automated and has helped me save so much time printing labels and updating tracking. Highly recommnd for anyone looking to streamline their packing processes.
StarShipIt is a great app!
We had issues with our first logistics app and when we moved over to StarShipIt the team were very helpful in setting us up and making sure everything ran smoothly.
Since we have been up and running the app has been a breeze to use. No glitches and any question I have had, has been resolved very quickly through support. Highly recommend!
Star Ship It is a good user friendly app with great support.
Good app and quite helpful for our shop!
Very useful and simple to operate once you get used to it which doesn't take long, plus there's so much great customer support to get you going or if you have any questions down the track they are always there for you. It's great to have the info needed from different shipping companies combined into the one single app, and all the customer info is there automatically so you click a few things and you have your labels.
Very happy with this app. Flexible and easy to setup, with all of the features you could need. Thanks guys for the assistance in getting it up and running - very helpful.
Excellent. I have my shopify and Etsy accounts both linked in, and all i do is open up ishipit then print. So easy. I just couldn't cut and paste my details into Australia Post website any more as it was taking so long to do. I really recommend this app.
StarShipIt has made my life so much easier. We can easily process hundreds of orders a day with only 1-2 staff between printing orders and dispatching, really minimising our labour costs. StarShipIt is very reliable, and integrates well with our shipping partner DHL, and overall our delivery process is very seamless and provides our customers with a great experience.
Great App, simple and effective – we recommend it for all our clients www.echic.com.au
Great app! Very useful for us and quite easy too. The team is very reactive and always trying to help which is very valuable!
Great app highly recommended, the StarShipIT support team are always helpful.
This app has helped us organise our shipping workflow saving us a lot of valuable time. Not sure why it took us so long to implement Starshipit!
Could not recommend this app enough! It saves countless hours with e-parcel and integrates perfectly with a bit of help from the very supportive team!
excellent customer service
lovely staff
StarShipIT has added so much efficiency to our business I don't know how we operated without it for so long. The on boarding support and integration was next level and follow up support when need was fast and efficient.
Adding StarShipIT to our business has cut down our man hours shipping process by half.
Would highly recommend!!!
Fantastic service from a great team. They totally automated our warehouse process using their very easy to use Ship It app. They've saved us not only time but more importantly improved our customer services to our web customers.
Best APP ever!! Works so smooth customer service is A++++ these guys have made it so easy to work with my orders and DHL
Great app and service!! Would certainly recommend.
Does everything I need;
1. automoratially makes courier labels from order information in Shopify
2. automatically updates customers with their tracking numbers
3. service is amazing
Well don't on an awesome app - saves us so much time and consequently money - and well who doesn't love that!
Awesome app - highly recommend. Great support. StarshipIT really takes the hassle out of manually doing consignment notes + courier labels etc. Also sends customer emails automatically with shipping information so they can follow progress.