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If this program worked us then it would be five stars. It was easy to use and worked perfectly with our business model and inventory. However, that wasn't the case. As time went on, it worked less and less. When we decided to give up, we couldn't even change our build of materials for products we've had since the beginning. That's only one of the many issues we had. Every update seemed to destroy our ability to use it more and more. In the beginning, our main problem is that it would, without us touching it, edit how much inventory individual items had. In the beginning we would manually change the numbers to correct the changes that the program made, now, after this last update, we can't even do that. Initially, it made it so our inventory was NEVER accurate, but in the end we had no choice but to give up. We tried reaching out to tech support for both this program and Shopify (even having a three way call), and they both just blamed each other for why this was happening. Also, even with screenshots, they'd never actually answer the questions we had, just using a generic answer that didn't solve the problem we were having. We actually gave up after a while and just kept doing our best to deal with the problems knowing that our inventory wouldn't be accurate until we did a manual inventory. We have switched programs hoping that this fixes our inventory problem. We don't know for sure if it was all this program, but neither of them helped us get anywhere. All we know is that products that weren't even in Shopify (which may have been a problem in itself) would edit themselves in terms of inventory. Again, we don't know how much Shopify was involved in this, but there were many problems that arose just in Quoblex itself making it impossible to use the program. We were very disappointed and wanted to let anyone else having these problems know that you're not alone.
Hi Lisa,
My name is Tahar, I am the CEO and Cofounder of Qoblex (formerly known as Stock&Buy)
I understand you had issues with our systems and as a longtime customer, I wanted to personally reach out to understand what went wrong and explore how we might assist, even if you’ve transitioned to another solution.
I called you three weeks ago to figure out if we can book a live call to look into your account but I have not received an answer yet.
Qoblex is the backbone of all customers we work with, and we take operational issues like those you faced very seriously.
I gathered the team and ran a postmortem on your account to get to the bottom of it and I wanted to share my findings with you:
Since you joined us 3 years ago, you submitted a total of 7 support tickets. The most recent one was from five months ago, September 10th 2024. The issue was related to our adjustment module setting your inventory levels instead of adjustmenting them. You were mainly concerned about product SKUs "Y 4 LT OX" and "Y 4 BRN HEAT". Our support engineer Nico responded the same day, sharing that the system didn’t execute the inventory adjustment because the “Add” operation was selected instead of “Set.” We followed up three days later to confirm resolution but didn’t receive a response, so the ticket was closed.
Regarding the call you mentioned with Shopify, we reviewed our records thoroughly and did not find any instance of a call involving our team, Shopify, and your account. I participate in all calls involving the Shopify team and our U.S.-based customers, as I am in a closer time zone, and actively oversee such discussions to ensure swift resolutions. It’s possible this call may have involved another provider. If you have additional details, I’d be happy to review them further to clarify any confusion.
I’d genuinely value the opportunity to connect with you to understand the full scope of the issues you faced. Even if you’ve chosen a different solution, I’d be happy to offer my expertise in Shopify, ERP, and inventory management to help address any ongoing challenges.
Please reach out to our support and ask for a meeting with Tahar, I would love to help.
Tahar
Cofounder & CEO