syncX: Stock Sync

Have used this app for several years now. It is a great app but some of the feeds randomly stop working. When you contact support they only superficially review the problem, so it takes 3 - 5 contacts and lots of typing to get them to understand what is happening. Because of time zone each contact takes a day to resolve so the entire process uses lots of time. This happens over and over.

The power of the app is fantastic but I may be forced to find something with better support.

Update a year later: The customer service is just becoming worse. We had again problems with uploading a new feed. Contacted the support. Takes a week just to get past the 1st line, which don't do anything else than sending meaningless support articles from their website. After a week they solved the issue, BUT, it created a new issue, so it still doesnt work. Now its been almost two weeks and we are still in queue to get in touch with the tech support.

They offer to schedule 15min google meet calls. Scheduled one for today. Did anyone from StockX show up to the scheduled meeting? Nope...

The app: 5 stars. It works well 99% of the time and has some clever functions that makes it very useful. Definitely saved us lots of manual work.

The support: The support is helpful, but it normally requires a few mail exchanges before they actually look into the issue in matter. The 1st line support seems to be there just to send out generic answers and FAQ links. Mainly the response time is a problem. You get a reply max. once per 24h. Which is extremely frustrating when you stuck with something urgent.

Update: I have been using the app now for a while. I like everything fine but the pricing is not very good. I have a small businesses but we work with several distributors and files to sync. The pricing has gotten to where if I add more feeds the monthly cost is more than the Shopify store. It just isn't a good value for me. I am looking for a cheaper alternative now.

So far the program has been a life saver. The only problem I have now is that some of my feeds... and I only get 3 of them without paying $10 more per month when I already pay $15... Is that one of my feeds from the distributor has a DNA and DNA- prefix in front of the actual product SKU. So I cannot run just one instance of the feed, I have to have 2 or 3. When I try to modify my auto scheduled feed the settings don't get saved even for a manual update with the setting. So I have to have another feed that costs me more monthly in order to update those products from the same feed I am already paying for. It works great, I love the software. But I don't want to pay nearly 2x the price to get these particular SKU variants updated because of the prefix errors my distributor has.

Stocksync promisses are great, however their servers are absolutely unreliable and rarely complete its tasks on time. Either uploading a file mannualy or via automatic feeds, it just takes a long time "processing" and sometimes it fails without completing the task. Not recommended for stores that need accuracy.

Not sure what to think yet. at first glance it looks easy, but still has some issues with setup and variant SKU is missing in drop down. also when reach out to chat, its just an AI no person.

even tried some of the "solutions" provided from the AI and that did not help.

I think I might uninstall again, but maybe give one last try.

I'm using this app for a few days and set up went great, testing also working great with my customer ERP and FTP, but suddenly the app stops working, since this morning, and nobody is returning my messages, no one is answering... what's happening ??? Is there a status page or a website where we can check the app status??

Asked for a paid subscription straight away...no thanks.......................................................