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Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business.
There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call.
Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.
Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply.
There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done.
Totally fed up and have to get other app. This issue has delayed us from launching a new store.
Dear store owner, we are very sorry for the bad experience that you are having. We understand that this is really unpleasant for you. For me too if this happens. We really hope that you would give us another chance. We understand the sync is working fine but the drain of credits is something we will ensure is working properly and credits will be reverted.
Fantastic app, quick support and worked perfectly for my stock inventory updating needs from a CSV. Thanks!
After testing out a few apps to automate inventory updates from our drop ship suppliers Stock Sync was by far the best solution for us. While I did have some difficulties initially their customer service team went above and beyond to assist me with my set up. I highly recommend!
I have been using this app for a few days now, and I LOVE it! It is a massive time-saver, which allows me to focus on other areas to grow my website, instead of updating inventory.
Good experience, as it is completely free. Very useful. Good experience, as it is completely free. Very useful.
so far so good thinking on buying service to use it every day, hope you keep up the good work and keep it affordable
Using this app for a long time. Absolutely amazing. Customer support is always polite and very helpful. Recommended.
I used this to pull down a zipped FTP feed and it functions well, if a bit slow. That is okay though as this will only occur once or twice a day.
I will update in the future if I run into any issues or find any features lacking. So far it seems full featured and priced in such a way that designing the same system yourself would not save you money.
Using the App to bulk load product listings in the initial setup phase, and for the most part the app does a great job.
The app is a great time saver, and am hoping to set up automated updates from a number of suppliers moving forward.
My only criticism is that the logs for updates, errors and exceptions are lacking detail, meaning it takes time to work through the datasets to successfully load or update products when issues are encountered.
I have had occasion to engage support a couple of times, and have been very happy with response and solutions provided.
Anyone looking to add hundreds of products with thousands of variants should take a close look at this app, it is a great tool.