syncX: Stock Sync

syncX: Stock Sync

レビュー (1,317)

総合評価
4.6
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2024年10月16日

This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates.

Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result.

No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income.

Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.

DownUnderThunder
オーストラリア
アプリの使用期間:1年以上
syncXが返信しました 2024年10月19日

We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.

2024年10月16日

I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.

BellGear (Pty) Ltd
南アフリカ
アプリの使用期間:4年弱
syncXが返信しました 2024年10月20日

Hi there,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible.

Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further.

We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly.

Thank you for your patience and understanding. We value your business and are here to help in any way we can.

Thanks,
syncX: Stock Sync Team

編集日:2024年10月30日

Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.

Livestainable.co.za
南アフリカ
アプリの使用期間:約2ヶ月
syncXが返信しました 2024年10月25日

Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, especially when transitioning a store of your scale. While we aim to provide prompt responses, we acknowledge the delay and are actively working to improve our response times.

The issue with duplicate products is something we take very seriously. We are committed to identifying the root cause and ensuring the app functions as expected. Our technical team is prioritizing this matter and will work closely with you to resolve it as swiftly as possible.

We’ve already sent you an email to provide further assistance—please check your inbox at your convenience. Additionally, if you're open to scheduling a call or would like more immediate support, we’re happy to arrange that. Your business is important to us, and we’re dedicated to ensuring a smooth migration process.

2024年7月10日

I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable

Oh Baby!
ギリシャ
アプリの使用期間:1年以上
syncXが返信しました 2024年7月11日

Hi Oh Baby,

I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case.

Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again.

Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now.

Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused.

Thanks,
syncX: Stock Sync

2024年7月24日

App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.

Distinctly Living
イギリス
アプリの使用期間:2年弱
syncXが返信しました 2024年7月25日

Hi Distinctly Living,

We are truly sorry to hear about the problems you've experienced and the delay in our response. Your feedback is extremely important to us, and we deeply regret any inconvenience this situation has caused.

We are dedicated to providing reliable services and timely support to all our users. The data loss you mentioned is concerning, and we understand the frustration it must have caused. We are currently investigating this issue to ensure it does not happen again.

We sincerely apologize for our lack of communication. Please rest assured that we are committed to resolving your issue as quickly as possible.

We have contacted you via email, so please check your inbox. Thank you for your patience and understanding.

Best regards,
syncx: Stock Sync Team

2024年6月19日

Downhill fast.

Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.

Zelouf Fabrics
アメリカ合衆国
アプリの使用期間:約4年
syncXが返信しました 2024年6月20日

We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly.

We want to follow up on your earlier dissatisfaction regarding the imported products.

Can you please give us a chance to resolve this asap?

Will you be available for a quick call to resolve this issue more quickly?

We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.

2024年7月28日

This app is a scam. The company that makes this app has charged my shopify account hundreds of dollars that I did not agree to and now they will not refund me and nor will shopify. Avoid using this app.

1buy.au
オーストラリア
アプリの使用期間:6日
syncXが返信しました 2024年7月30日

Hi 1buy.au,

We apologize for the inconvenience you've experienced with Stock Sync. We have issued the refund to your store in app credits. We did not charge you any extra and it was all prorated.

Thanks,
syncX: Stock Sync Team

2024年7月20日

It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.

Happy Pet Life
オーストラリア
アプリの使用期間:約3時間
syncXが返信しました 2024年7月22日

Hi Happy Pet Life,

I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case.

Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We did notice there was an issue with the support email last week due to the third-party plugin, and we have solved it. We will help to set up the feeds and follow up through email with you.

Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused.

Thanks,
syncX: Stock Sync

2024年7月16日

Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.

Dofts
スウェーデン
アプリの使用期間:4日
syncXが返信しました 2024年7月22日

Hi Dofts,

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns.

We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues.

Please get in touch with our support team at support@stock-sync.com so we can address your specific issues promptly.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Best regards,
syncX: Stock Sync

2024年5月20日

We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.

Fatty's Smoke Shop - Hearne
アメリカ合衆国
アプリの使用期間:7日
syncXが返信しました 2024年5月23日

Hi there,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store.

We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future.

We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly.

Regarding your refund request for your stores, we have done that.

Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out.

Thanks,
Stock Sync Team