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They reached out and offered an extended trial and help to setup. I had already found a better solution. I hope they shift to provide the service they offered after my initial 1* review but I'm increasing for the follow-up effort.
1st review below............
After first update that stalled at 66% for over an hour until I aborted to find that 2 DAYS later it updated my store from the out of date file. Support confirmed that it took 2 days but shouldn't take that long again. The only setup support they offered was a link to the knowledgebase. My update was only 4 simple fields and I never got the update to work correctly. This product and lack of prompt helpful support make it unusable.
We are sorry that the bad experience that you had. The feed process got stuck halfway that causing it to seem took 2 days to complete. We like to affirm that this rarely happens. We understand this store updated over 35k SKUs on a free trial plan which usually took just a few hours (for initial update). Stores with bigger SKUs have a higher chance to get stuck but are very rare. We hope that you would reach us again to give us another chance.
Have used this app for a few years on another Shopify store, now using for a 2nd store. We love how easy it is to use with different file source abilities along with multiple feeds. You can automate an upload daily or hourly, etc. Support is responsive and always here to help. Wee have never had any problems and highly recommend one of the best apps on Shopify.
ESTO DE DEJER OPINION ME CAE MAL VER ESE ANUNCIO A CADA RATO XD QUITEN ESA PORQUERIA NO ES OBLIGACION
It just works. [Well, I did have a little help from their excellent support team].
The app works very well and efficiently easy setup, most of all great communication with them. As they designed the plan exactly for what i need.
Wish I had learnt this app a long time ago. I've been download and uploading Shopify files for too long. Stock Sync is life changing.
Amazing support. Excellent app that LIVE syncs our supplier inventory to our online shop. Highly recommend
thank you for everything you'll be dong for me iv been having these issues of data syncing my accounts #StockSync
the best app for invertory management. I cannot imagine how I can manage without Stock Sync. Thanks for your good support!
Excellent app, really versatile and user friendly. Also they offer great customer support. Highly recommended!