syncX: Stock Sync

They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more?

It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible.

After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance.

It's 2024 and you cannot reach a Shopify app with emails. Unbelievable.
We will be cancelling our subscription soon.

***EDIT***
Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you.
Hope they will fix the issue with their regular customer support emails as well.

Raj was very helpful at talking me through it all.

Update: I have been using the app now for a while. I like everything fine but the pricing is not very good. I have a small businesses but we work with several distributors and files to sync. The pricing has gotten to where if I add more feeds the monthly cost is more than the Shopify store. It just isn't a good value for me. I am looking for a cheaper alternative now.

So far the program has been a life saver. The only problem I have now is that some of my feeds... and I only get 3 of them without paying $10 more per month when I already pay $15... Is that one of my feeds from the distributor has a DNA and DNA- prefix in front of the actual product SKU. So I cannot run just one instance of the feed, I have to have 2 or 3. When I try to modify my auto scheduled feed the settings don't get saved even for a manual update with the setting. So I have to have another feed that costs me more monthly in order to update those products from the same feed I am already paying for. It works great, I love the software. But I don't want to pay nearly 2x the price to get these particular SKU variants updated because of the prefix errors my distributor has.

Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed

Great app and customer service team. Always understandable and willing to help you get the best out of it.

Great app. Very helpful customer support.

Great service very happy.
Thank you, Hannah, Jor, and the team much appreciate your help,

Great app with great customer support. I have needed trouble shooting a few times as i am only a novice website builder and the team have always been super helpful.

Completely top-class service and an absolute MUST-have app, without a doubt!

Yas was very informative and patient with me as I am trying to understand this app. I appreciate the professionalism and the way things are being explained to me. This app is an excellent tool to have once you understand how to navigate through it.