syncX: Stock Sync

syncX: Stock Sync

Avaliações (1 353)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
19 de fevereiro de 2025

While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..

Salt Flats Clothing
Reino Unido
Mais de 3 anos usando a aplicação
Questão respondida por syncX 21 de fevereiro de 2025

Hi Slat Flats Clothing,

We understand your frustration dealing with unresponsive support. We are truly sorry about that and have fixed the issue. Our executive agents are now ...

24 de fevereiro de 2025

Support team is as useful as a rock can be. Never online, you need to figure things on your own. I have ran into issues several times, opened tickets and their answer is extremely poor. if you are not savvy managing filters do not get this app

wildernessdreams
Estados Unidos
9 meses usando a aplicação
2 de dezembro de 2024

I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory.

Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking ...

Media Alliance CT
África do Sul
Aproximadamente 4 anos usando a aplicação
Questão respondida por syncX 4 de dezembro de 2024

Hi Media Alliance CT,

Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced. We regret the challenges with the integration process, ...

Editado a 23 de janeiro de 2025

This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant ...

Office Stock
África do Sul
Aproximadamente 2 meses usando a aplicação
Questão respondida por syncX 5 de janeiro de 2025

Dear Office Stock,

Thank you for your feedback. We apologize for the difficulties you've encountered with our application on BigCommerce and Shopify. Your experience does not ...

3 de janeiro de 2025

I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??

xo steele LLC comics and more
Estados Unidos
4 dias usando a aplicação
Questão respondida por syncX 6 de janeiro de 2025

Hi xo steele LLC,

Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support ...

16 de outubro de 2024

This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates.

Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as ...

DownUnderThunder
Austrália
Mais de 1 ano usando a aplicação
Questão respondida por syncX 19 de outubro de 2024

We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's ...

13 de fevereiro de 2025

So unhelpful and slow. I hate this support. Read it but don't help.

Verrekijkergigant
Países Baixos
10 meses usando a aplicação
Questão respondida por syncX 17 de fevereiro de 2025

Hi Verrekijkergigant,

Thank you for your feedback. We're sorry to hear you feel this way about our support.

We have actively tried to assist you by responding to your emails ...

16 de outubro de 2024

I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock ...

BellGear (Pty) Ltd
África do Sul
Quase 4 anos usando a aplicação
Questão respondida por syncX 20 de outubro de 2024

Hi there,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being ...

Editado a 30 de outubro de 2024

Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of ...

Livestainable.co.za
África do Sul
Aproximadamente 2 meses usando a aplicação
Questão respondida por syncX 25 de outubro de 2024

Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, ...

10 de julho de 2024

I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app ...

Oh Baby!
Grécia
Mais de 1 ano usando a aplicação
Questão respondida por syncX 11 de julho de 2024

Hi Oh Baby,

I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we ...