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Why haven't you guys updated this app? It has so much potential but makes everything so much more difficult. To start, at least let Stocky have the same functionality as the Shopify PO's & Transfers. This app is so painful to use. Please, please, please update this app. Please make it better. It is so close. Why make this app so much more difficult to use with less functionality than the Shopify counterparts?? Please, will you look at all the reviews below and make some common sense changes? Reach out to the people using this app and ask for their input. Shopify POS could be an absolute beast if this app was fixed and improved on.
Thanks for your review. Our Developers are constantly trying to improve the app to be more efficient and sync better with Shopify. Were there any specific functions that you feel is missing from the Stocky Purchase Orders compared to the one in Shopify Admin? Some features such as transfers may work better with some changes to Stocky settings.
I invite you to reach out to our Support team at https://shopify.link/vRnL with the keyword "Stocky" to help optimize the app to meet your business needs.
Mickey | Shopify Support
AGREED with recent reviews. The recent update makes it so much more cumbersome to add products to inventory and it wasn't even that great to begin with. But at least it didn't require bouncing back and forth between Shopify and Stocky. I don't understand how this function isn't of the highest priority for developers. Adding products to inventory to be able to purchase and sell them is literally the most important task for all retailers and yet it is soo incredibly time-consuming and inefficient across these platforms.
Hi there! Thank you so much for sharing your feedback! I understand that one of the recent changes to the app was that products must be created or imported directly within Shopify before they can be used in Stocky for purchase orders, transfers, stocktakes, and adjustments. Our development team are constantly trying to improve the app to be more efficient and sync better with Shopify, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your product creation process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much!
- Natasha, Shopify Support
I can't even view the product descriptions on the purchase order. This feature should just be a given. Every time support is contacted they just mirror my concerns and say they will pass it on to the developer. I thought Shopify was the developer and that is what I was doing?!?! Do Better.
Thank you so much for your feedback! This is something that has been passed on to the Developers for review. These Developers do work for Shopify but also work on different projects other than Stocky.
While I don't have an exact timeframe of when this request will be reviewed, our team works hard to improve our app functionality and usability. I understand how product descriptions help to make organizing purchase orders easier so rest assured I have reiterated this to the team.
- Mickey | Shopify Support
this has been a great app - we are using 6500 skus and 70 suppliers and very happy
Please add a search function to help stores with a lot of different cartons from different brands locate the item they’re looking for. As of now we have to open each list individually until we locate the correct one, sometimes stocky will automatically scroll all the way up after going back causing us to have to scroll all the way down and relocate where we were.
Hi there! Thank you so much for sharing your feedback! Just to confirm I understand correctly, is this in relation to the functionality with Suppliers in Stocky where when you peruse their individual product list and then select the arrow option to go back, it takes you back to the top of the page of the Supplier's products? If so, I have relayed that to our development team and and let them know that having a search bar option there would be helpful, and thanks so much for bringing that to our attention! If that is incorrect, please feel free to edit your review here with the details of where how/the issue occurs, or you can reach out via https://shopify.link/vRnL and we can take a look for you.
Thanks so much!
- Natasha, Shopify Support
This app is not suitable for you if you have more than 100 products. It looks and functions like an app that was developed by a single person in a basement. It lacks many basic features, like a simple select all button. You can’t apply filters to anything. It becomes very slow when you add more products. Some pages take more than 30 seconds to load.
Hi there! Thank you so much for sharing your feedback! It would be great to get some more context about exactly where you feel **select all** or more granular filter options would be helpful, as then I can relay that feedback to our development team. Feel free to edit your review here with those details, or you can reach out via https://shopify.link/vRnL and we can take a look for you. In terms of the pages loading slowly in Stocky, it would be unexpected that the app would take that long to load so some local troubleshooting may help. For example, it may help to try in another browser (if applicable - we recommend using Google Chrome), make sure your browser is fully up to date, and do a full cookie cache clear to make sure cached data isn't getting in the way of the app pulling up current data. Hope that helps and thanks so much!
- Natasha, Shopify Support
This app was added by our retail team primarily to facilitate inventory counts. While it works well for a one-time year-end count, we found there to be gaps when conducting counts over time, using a perpetual inventory count system. At minimum, the CSV downloads of inventory counts should list the date the count was conducted and the stocktake number so that the downloads can be traced back to an individual count in Stocky. Preferably, users should be able to download multiple counts into one CSV, with dates and stocktake numbers listed. The app would also benefit from a report that could tell you the date an item was last counted.
Hi there! Thank you so much for sharing your feedback! Those are great suggestions, and I can definitely see why having the date/number of the stocktake on the CSV download would be helpful. Although you can edit the name of the CSV file to include that information on your device, I understand that this may not help if you are then printing out that file as a physical copy for review. Our development team are constantly trying to improve the app functionality, so I will absolutely relay all your suggestions to them and thanks for bringing it to our attention!
If you have any further feedback you'd like to share, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much!
- Natasha, Shopify Support
Poorly optimized product. Doesn't balance to 0 when transferring inventory. Doesn't show products sometimes that are active. Barcode scanner only works in hidden option, not in line items.
All this app did was make our inventory worse.
Thank you for taking the time to share your feedback. We understand the importance of accurate inventory and providing a tool to help it stay organized. Some of the items you mention seem like they could be resolved based on some settings. I recommend you reach out to Support to have them help you troubleshoot what you've been experiencing. Erin, Shopify Support
Absolutely terrible. Suddenly we cannot access and it doesnt recognize our emails of logins.
Hi there! Thank you so much for letting us know and sharing your feedback! There could be a number of factors involved in login issues, with the most likely being that an administrator made changes to the user profiles, or that an older access link/URL is being used to enter the Stocky app. There is a handy resource here which provides an overview of how user profiles work, the best way to access the Stocky app for a live view, and how to reset passwords if needs be: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/user-profiles. In order for us to take a more in-depth look we would recommend reaching out via https://shopify.link/vRnL so we can authenticate the store and investigate further for you. Thanks so much!
- Natasha, Shopify Support
I would gladly rate this product 5 stars if they added the ability for store-level users to perform stocktakes directly within the POSGo app or via a web portal. This feature would allow inventory counts and adjustments at the store level without requiring access to the Shopify backend or the app itself. It would be a game-changer for stores with multiple locations that frequently conduct inventory checks and need a streamlined, location-specific solution.
Hi there! Thanks so much for that feedback, really appreciate you leaving the context behind the need for that functionality and I have passed that on to our development team. Please do feel free to reach out at any time via https://shopify.link/vRnL if you have any other suggestions!
- Natasha, Shopify Support