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About to totally disconnect this app from my store. Ugh! Trying to get support, but Shopify won't answer questions and instead points me to Stocky but from all I can gather, Shopify and Stocky are one and the same. What the heck?
Thanks for taking the time to write a review. The Stocky app is developed and supported by Shopify - for context, the application can assist you with optimizing your inventory and can be added directly to your Shopify store. With that being said, if you are experiencing issues with Stocky - you can get into contact with our live support by navigating to our Help Center: https://shopify.link/KWb8. -Ollie, Shopify Support
Not a great inventory management app honestly. The app gives very basic purchase management facility and is an improvement over what is possible in Shopify, but nevertheless - inventory/purchase management is important to every business using Shopify and I would expect there to be a much stronger solution.
So, I rarely place a negative review but this time I just have to share. Months later, Shopify just doesn't seem to care to resolve the issues so time to share. Sorry in advance for the long post. I am busy just like every other shop owner out there so I am super not happy with having wasted so much time trying to set up things like the barcode scanner, label printing when receiving orders, etc. only to never have the issues resolved.
Stocky has tons of potential but is VERY POORLY SUPPORTED. Don't bother asking their support for help shopify first liners have to idea it is now a shopify app (not new news) so after to argue with the agent, they ask their manager and finally they are forced to try to help you. But honestly if you spent an hour on the app you would know more than their agents. Every answer gets escalated then nothing. Sometime you get an email of instructions but no actual help beyond that.
Sticky can improve synchronization with Shopify but despite this fact, it is a powerful tool to place orders and to have control of all your providers.
Hi Guys,
I am so saddened to write this review as this app and support was second to none on Shopify.
Unfortunately now that it has been sold and Seb is no longer supporting it, basic functionality is no longer working like stock takes and stock adjustments if you have a large amount of SKU's, so after a year of working with this system we will be back to the drawing board to find another inventory system that can just track inventory in multiple locations with the Shopify platform.
I have been trying to work this out with the new support team to no avail for the last few months.
Hi there, thank you for taking the time to share your feedback with us - we appreciate it. I am sorry to hear that you have been experiencing issues with the stock adjustments and stock takes with larger volumes of SKU's - this should not be the case. I will be reaching out to you via email to see if there is any assistance I may be able to offer that will get Stocky back to playing a valuable role in your business. Thank you - Beckha.
Great product and fantastic support! Seb is always there with fast and helpful answers, which has made all the difference for a smooth transition to a new inventory management system.
I have absolutely nothing bad to say about this app.
The developers are hungry to improve and have acted on every single suggestion I have made in record time.
The app works seamlessly - and is much better than using accounts packages to manage purchase orders.
All we need now is for shopify to hurry up and release the API for transfers and they have promised to integrate with that too.
Add to it their app in development to help with stock takes and this product is 100% the missing link in Shopify.
Worth every single penny and more - could not manage the shop without it.
It works fairly well for purchases, though it took me a minute to sort out how to do drop ship POs vs stock purchases. My major issue is that it doesn't sync with my accounting software so I duplicate loads of work every week recreating invoices in Xero. Please build an integration!!
Used this app mainly to monitor the level of stocks needed until the next replenishment arrive at the warehouse, it is very helpfull in making a decision and prevents overstocking that causes you to loose $
I run a brick and mortar hobby shop and almost exclusively use Shopify and Stocky for that purpose. I ended up selecting Shopify POS primarily because of Stocky. I have thousands of SKU's that I knew I was going to need help managing reordering. Stocky has done a phenomenal job of this. I do have a wish list and some complaints that you will see echoed with some of the less favorable reviews, but the value that Stocky adds to my business offsets the complaints enough to still warrant 5 stars. -The ability to sync cost between Shopify and Stocky would be really nice to have
-It's kind of a bummer that it's now only available with POS Pro
-Removing products that I no longer want to be reordered from automatically appearing on the generated purchase orders is kind of a tedious process To summarize, Stocky has been essential to my business' success by making it easy to manage my inventory. I have been able to keep products in stock in a way that would not be possible without this app.