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worth having and worth the money for sure. it's just a little hard to undertand how all the featurs works.
I can't imagine life without this app now. Makes deciding what I need to restock easy, takes the guess work out and support from Seb is first class! Highly recommend.
I was very surprised to find I had been billed by this App with no use (not been used or even gone billing page) or authorization being granted to add to billing
I will remove this negative rating once a refund has been processed to be for $59, and assured there will be no further deductions.
if not will continue to review on all social platforms until refund has been granted
Guys careful, they debit large amount of $59 with no authorization or use of there app
I have logged query with shopify to report and also your support channel
I see they have been billing me since September (7 x $59) and I had no idea as I have not authorized this App
From my end I expect a refund for all premiums (failing which I need to know which authority bodies, legal rights and consumer councils I need to approach to get this refund) I will also ensure I go review and warn all about them on their social pages and reviews pages) This I do feel is large amount of money for service that is not being used (ever, not trail of use) and no auth given
Hi, Jared
Pat here from Shopify. I noticed that you had already emailed us prior to my getting on to this review and I have responded to that ticket. If you have any further questions about that, don't hesitate to get back to me on that ticket. I will also be sending another email incase there's anything further you may wish to add, you can contact me in either of those. Either way, the reply will come straight back to me. I look forward to hearing from you!
Pat | Shopify Support
We switched to Stocky so that we wouldn't have to use different inventory systems for our website and brick and mortar. While some functionality is useful, there are some major issues. Our biggest has been that Shopify is refusing to fix a bug that makes every item show up on POs for any location, even if the item is only sold at one location. This has been immensely time-consuming and has led to us spending significantly more time on inventory management than is necessary. Buy beyond that, it was very frustrating to hear from Shopify that they're not planning to fix it at all. This clearly communicates to me that they don't actually care about our experience, and is very disappointing. I would not recommend going through the trouble of getting started with Stocky.
Thank you for the review. We now have a dedicated team working on making Stocky better and have fixed the bug you mentioned in your review. There is a new option to exclude items from other locations: go to Preferences -> Forecasting, then check "Only include products associated with the receive location".
Fantastic app. I use it to manage my supplier orders and inventory and reporting. Support is phenomenal, Seb is amazing. They really consider feature requests and often build them within days.
Best experience I've had with any shopify app, ever. Thanks
Zero customer support, app has been down for 4 days no explanation, unbelievable that they can get away with this.
Hi there, thank you for taking the time to leave a review for Stocky. We appreciate your feedback. I'm going to be following up with you via email about the issues you've shared. Regards, Lou
Stocky is a powerful and improving platform that's now a key part of our inventory management needs.
App is useful in some areas but completely useless in others and unfortunately since Shopify purchased it, there's no support. Shopify support has no idea how any of the functionality works and some members of the support team aren't even aware that it's now owned by Shopify. Why isn't there a support team dedicated to learning this app? I'm not sure why Shopify bothered purchasing it.
Hi there, thank you for taking the time to leave a review for Stocky. We know how important it is to be able to reach out for support which is why we have a dedicated Stocky Support team at Shopify. If you'd like to reach out to Stocky team, you can do so by emailing retail-support@shopify.com with your queries.
Your email will come directly to our team and we'll be happy to help with any questions.
You can also find this email address whenever you need it under the Help tab in Stocky.
- Barry | Stocky Support
Useless at the moment as it doesn't even open within the Shopify POS app, have to open in Safari and in there barcode scanning doesn't work.
Hello Gear, thank you for taking the time to leave your feedback. I am happy to let our developers know about your review, we are always looking to update our apps and make it user friendly for our merchants, as at the moment the Stocky app is only designed to work on a computer. As for the issue with the barcode scanner, I hope you were able to get it solved, we recommend reaching out to our retail support if you have issues with the hardware and we can help get it fixed.
For stores that have thousands of products and hundreds of vendors, this app will save you time and money and grey hair. It gives visibility to stock demand, and has a very capable PO system. Seb is very quick to respond and you can tell he's keen to meet customer's needs when it's possible.
Wish list: Product bin/location baked-in, but I think that's coming as Stocky adopt Shopify's 2017 newly announced features. Integration with Transfers, also coming soon? Stocktaking by location, which is dependent on having location as a data point of course.