Stocky

Stocky is brilliant in so many ways, but DO NOT download this app until they have the support team in place to be able to troubleshoot properly. Since Shopify bought this app from the original developer support is appalling. I am SO frustrated. The only reason I moved to Shopify POS Pro was to make sure our stock levels could be kept accurate, but on our first ever full stocktake, which took 14 hours, we ran into an issue when we tried to process it with barcode stocktakes not calculating adjustments. I have been through 4 different support tickets since the 16th September, with no more updates, no more help and no resolution. Our stock levels are wrong, customers are ordering what we don't have, what we do have is marked as OOS - it's a shambles. We can't even run a new stocktake to put things right until the error is solved. Keeping accurate inventory is the 101 of running a store, and is Stocky's whole purpose. If it can't even do that it's pointless. I've loved Shopify - all my web queries have always been solved quickly, but Shopify... don't expand to Bricks & Mortar POS unless you have the expertise to back it up. So wish I could talk to the original developer.

Stocky is a work in progress. - Cost syncing isn't automatic, but that is for the sake of flexibility in your accounting. The manual syncs are good enough.
- "Incoming inventory" in Shopify does not acknowledge incoming Stocky purchase orders with an estimated receiving date. At time of writing this is an impossible feature request because there is no API available to perform the update.
- Shopify support staff are not familiar with Stocky. It's getting better as time goes on, but at the time of writing it's still not perfect. Just read the documentation.
- Stocky & Shopify tax rules for products don't sync.
- Stocktakes (i.e. inventory counts) are treated exactly like purchase orders. Some will like it, some won't. I wish there was better barcode scanner support. Perhaps this is a criticism of Shopify rather than Stocky. You have to read the documentation to get value out of this app. Ultimately it's worth it.

Quite ok! Some functionalities need an urgent update (like two way syncing, common guys this should be basic stuff!). But also the design is really outdated. Would be nice to bring the design out of it’s 90’s

Stocky works fine for us. We have two store locations and e-commerce. Transfers, analytics were the most useful features.

We operate multiple retail locations and use Stocky to keep track of and transfer stock. Love the A,B, C features and overall performance. Could be a little more clear how some of the reporting works, but I think that's mainly part of the learning curve.

I tried to do an inventory count for our store using stocky. It went relatively smoothly which was great. Only issue is that after I had completed the count and performed the stock adjustment it did not correctly adjust and now I have a whole bunch of negatives in my inventory I am going to have to adjust? Has anyone had a similar experience? Is there an easy/ efficient way of correcting this issue?

Thanks in advance.

It is really the best APP and best team and service! So cool. So cool. So cool. So cool. So cool....

I tried to use it and found that it did not accurately reflect low inventory counts .. many out of stock items don't even show up unless i search by the variant that i know has zero in the inventory. It is supposed to make ordering easy. Not. I uninstalled it after trying to use it for a month.

This app only tracks inventory available for sale. It does not also provide a count of stock physically on hand. This means that if you have, for example, 5 t-shirts on the shelf, and someone orders 1, the stock count will now show as 4. However, seeing as you haven't fulfilled this order yet, you still have 5 shirts on the shelf, and your stock on hand count should be 5, while the stock available is 4. if you go and do a stocktake under these circumstances, you will count that you have 5 shirts, while Stocky says you should only have four. If you "correct" this discrepancy, you are now actually making your stock count incorrect. While this isn't a huge deal with only one product, if you have many SKUs, and a large order volume, it is essentially impossible to do a stocktake correctly. Until Stocky creates the ability to track both stock available as well as stock on hand (something that Tradegecko does while integrated with my Shopify store with no problem), Stocky is basically useless.

I don't normally write reviews unless something is beyond expectation or absolutely horrible. In this case, Stocky and the team of people that has brought Stocky to Shopify has absolutely blown me away.

Seb from Stocky has been amazingly quick to answer any questions that I have. On more than one occasion, he has added features to suit our company's needs. They take customer service and product feature delivery to the next level.

Stocky has raised the bar for PO and Inventory Management.

Thanks Stocky!